Head Concierge

Head Concierge Position at luxury residential building Line Manager - Residential Director Monday-Friday: 9am-6pm Super-prime development in the heart of Knightsbridge, London looking is for a Head Concierge.

The Head Concierge will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.

Job Requirements - To act as line manager for the Concierge Team Members, and provide continuous training and support to the concierge team. - To ensure the Concierge Team Members have a comprehensive understanding of the SOP manual and that they act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up-to-date. - To ensure that all Concierge Team Members are fully conversant with the health & safety, fire, and emergency procedures. - To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner. - To ensure that all reception and common parts areas are immaculate at all times, including outside of the main entrance.

Experience Requirements - Previous experience in a similar position within a residential and/ or 5* hotel. - Excellent leadership skills, inter-personal and communication skills. - A passion for delivering exceptional levels of customer service. - Must be assertive, show initiative and have a very keen eye for detail. - Efficient in multi-tasking in high pressure environments.

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