Client Services Manager Care Home

3 weeks ago


Worksop Nottinghamshire, United Kingdom Cactus Search Full time

As a Client Relationship Manager, your primary responsibility is maintaining strong customer relationships and improving our services to ensure customer satisfaction.
This is a hybrid role, but can expect travel to clients, operations in Europe and1 day a week on site in Worksop (all costs will be paid for). Salary : £45k-£50k Depending on experience. All Travel costs will be covered as regular travel to clients in the UK & Europe will be required.

Build and maintain long-term client relationships with clients by understanding their needs, providing advice and solutions, resolving any issues or complaints, and exceeding their expectations.
Serve as the focal point for overall service delivery, taking necessary actions to maintain and reinforce the relationships and quality of service.
Implement opportunities for continuous improvement to drive revenue, reduce costs, enhance efficiency, and mitigate risk to service in line with business targets.
Regular reporting to analyse performance, trends, and common themes targeting tangible improvements by coordinating with crucial business functions..
Growth for existing accounts, exceeding business targets, while actively seeking new business opportunities. Collaborate and support the Account/Sales teams to strategically plan and develop client accounts, ensuring continued success.
Create robust reporting processes and escalation channels with sound commercial acumen and the ability to understand and manage business/financial data to maximise billing.

Strategic thinker with a deep understanding of stakeholder management principles
Minimum of 5 years' experience in a similar customer relationship management role, specifically within the outsourcing industry. (



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