Customer Care Agent

We’re looking for an experienced Customer Lifecycle Marketing Specialist to drive growth across the full customer journey from acquisition and onboarding to retention and reactivation. In this role, you will develop targeted lifecycle strategies, deliver compelling communications, and work closely with teams across marketing, e-commerce and sales to run impactful, insight-led campaigns.
A key part of the role is owning and optimising our email solution platform, working as a super-user and using marketing automation to deliver personalised, scalable customer journeys. You’ll also collaborate with Data Science to build and maintain lifecycle reporting, analyse performance, and use insight to shape future activity. Alongside this, you’ll manage customer communications, support account-based marketing, and work with Creative Services and agencies to deliver high-quality campaign material.
Develop and deliver customer lifecycle plans that support Active Customer Base growth
Work with Data Science to analyse results and improve performance through insight
Collaborate with internal teams and agencies to produce impactful campaign assets
Strong hands-on experience with email marketing platforms and marketing automation
Proven background in lifecycle marketing within either B2B or B2C environments
Data-driven mindset with strong analytical skills
Excellent communication, content creation and project management abilities
Experience with CRM systems and multi-channel campaign delivery
This is an exciting opportunity for someone who thrives on using data, automation and targeted communications to create meaningful customer experiences that drive measurable commercial results.
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
A competitive starting salary plus uncapped commission
32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
2 fully paid Community Volunteering days every year
An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
Free, 24-hour access to our Employee Assistance Programme
Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
Access to our Learning Management System, to support your personal and career development
Long-term service awards – we’re proud to have employees who have worked for us for 40 years
With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.
We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging.