Customer Training Support Advisor

2 days ago


Maidstone Kent, United Kingdom GXO Logistics, Inc. Full time

Are you passionate about helping others and making a difference every day? Here at GXO, we’re looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Maidstone DC, supporting our NHS Supply Chain contract. In this role, you’ll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support.

This is a full-time, permanent position. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.

We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more

Investigating and resolving issues promptly within service guidelines
Managing urgent orders, returns, and complaints with empathy and efficiency
Liaising with internal departments to ensure smooth communication and service delivery
Maintaining customer profiles and proactively managing service changes

Good IT skills (Word, Excel; bespoke systems experience is a bonus)

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.



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