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Oxford, Oxfordshire, United Kingdom GenScript Europe Full timeAbout GenScript EuropeGenScript Europe is a leading biotechnology company that provides premium, convenient, and reliable products and services for over 100,000 customers worldwide. With a strong presence in the UK, Europe, and globally, GenScript Europe is committed to delivering innovative solutions for the life science industry.Job DescriptionWe are...
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Technical Service Account Manager
2 months ago
GenScript Biotech is the world leader in the biotechnology reagent service industry, as well as an open platform for pre-clinical drug discovery and pharmaceutical development, driven by innovative technologies. As a public company (HK Stock: 01548), our mission is to make humans and nature healthier through biotechnology. Established in 2002, the company headquarter is located in Nanjing, China, with a production and operation center in both Nanjing and New Jersey, United States. There are also branches in the EU, an R&D center in Ireland and a logistics center in Netherland, and a branch in Japan. With these facilities, we have been serving more than 100 countries and 200,000+ customers around the world for more than 16 years. For more details, please refer to our website
Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
Work closely with the business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
Master's degree in Biotechnology fields, such as Molecular Biology, Cell Biology, and Immunology.
Highly motivated with excellent communication, organization, and time management skills.
Good presentation skills with technical content.
Previous industry experience in a similar commercial role will be advantageous but is not essential.
