Credit Policy Manager
4 weeks ago
Unit 10 & 11 Pipers Lane Trading Estate | RG19 4NA
Financial Controller
Credit Controller
[Do you have lots of energy and are motivated?
Can you help us to manage the extremely important credit and collections process within Stacatruc Group, ensuring timely payment of outstanding invoices and helping us to reduce credit risk?
Are you good at planning, and have strong communication skills? This is a full-time fantastic opportunity position based in Thatcham and we would love your help. Working both independently and within our finance team.
The team specialise in working with our customers, those customers purchasing & hiring new & used forklift trucks and material handling equipment.
Regularly review aging reports to identify overdue accounts and prioritize collection efforts based on payment terms and aging categories.
Credit Assessment:
Assess the creditworthiness of new and existing customers by analyzing credit reports, financial statements, and payment histories to determine appropriate credit limits and terms.
Ensure accurate and timely invoicing by collaborating with the billing team and verifying invoice details, including pricing, quantities, and payment terms.
Collection Strategy Development:
Develop and implement effective collection strategies tailored to different customer segments, considering factors such as payment history, communication preferences, and financial circumstances.
Payment Reconciliation:
Reconcile payments received with outstanding invoices to ensure accurate account balances and resolve any discrepancies promptly.
Investigate and resolve customer disputes and billing discrepancies in a timely manner, working closely with internal departments such as sales, customer service, and operations to address root causes and prevent future disputes.
Credit Risk Management:
Monitor customer accounts for signs of financial distress or deterioration in creditworthiness and take proactive measures to mitigate credit risk, such as adjusting credit limits, placing accounts on hold, or recommending write-offs.
Maintain regular communication with customers regarding their outstanding balances, payment terms, and collection efforts, providing courteous reminders and escalation notices as needed to encourage timely payment.
Collections Documentation:
Prepare and maintain accurate documentation of collection activities, including notes on customer interactions, payment agreements, and collection correspondence, to support legal and audit requirements.
Performance Reporting:
Generate and analyze collection performance reports and metrics to track progress against KPIs, identify trends, and make recommendations for process improvements and efficiency gains.
Key Performance Indicators (KPIs):
Maintain DSO within company targets by efficiently managing collections processes.
Cash Collection Targets:
Achieve monthly, quarterly, and annual cash collection targets.
Maintain high levels of customer satisfaction through effective communication and resolution of billing issues.
Minimize bad debt write-offs by effectively managing credit risk and collections processes.
Credit Limits:
Monitor credit limits and adjust as necessary to minimize risk while supporting sales growth.
Maintain accurate and up-to-date records of all collection activities and customer interactions.
Bachelor's degree in accounting, finance, or related field preferred.
Proven experience as a Credit Controller or similar role.
Strong understanding of credit and collections processes.
Proficiency in Microsoft Excel and accounting software.
Knowledge of relevant laws and regulations governing credit and collections practices is a plus.
23 Days annual leave plus bank holidays
Free on-site parking
Cycle to work scheme
Long-term service recognition
Pension scheme with Legal & General, including Ethical Fund options for building your retirement pot
Where our people deliver exceptional service and sustainable solutions for our customers. As Stacatruc continues to grow, we are a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. Please be aware that some roles within Stacatruc may require a DBS, Credit or Security Clearance Check. That includes our staff, customers, suppliers, and our local community. We're committed to the well-being of all our staff and to the sustainability of our environment.
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