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Service Complaints Investigator
4 months ago
Our client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales.
To provide and promote a professional and good quality service to both internal and external customers.
To assist with complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To manage multifaceted complaints and enquiries. Liaising cross departmentally, ensuring a high standard of quality on co-ordinated responses. To provide key learning outcomes from resolved complaints, focusing on positive ways of improving the service to prevent further escalation or future complaints.
To review all complaint responses and ensure all actions detailed are uploaded to the complaints system, tasked to the relevant team member with the appropriate action time frame.
Support inbox management when required
Knowledge of repairs within housing services
A general understanding of Complaints
Flexible working
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250 Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.
