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Collections Advisor Permanent

4 months ago

Sheffield, United Kingdom Nicholas Howard Ltd Full time

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor.
Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution.
The primary objective of the role is to Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements.
Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner.
Review customer accounts to determine and propose the best possible Resolution.
Contact customers via telephone / letter to negotiate on accounts.
Update client accounts accurately and concisely.
Provide a "shadowing" facility to colleagues either new to the business, or new to the Team.
Ensure compliance with all relevant legal, regulatory, client and internal policy and procedure requirements.
Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators.
MS Office and / or Google experience.
Debt Collection Agency experience.
Experience of working on a telephone dialler