Team Leader- MTPPD

4 days ago

United Kingdom Crawford & Company Full time

Join our Motor Third Party Property Damage Team as a Team Leader, drawing upon your claims knowledge and people skills to organise, motivate and support a team of Claims Adjusters to deliver technical and operational excellence. The team is responsible for managing the claims journey from start to finish, including assessing legal liability, negotiating settlements and proactively navigating each claim to resolution.
Under the guidance of the Claims Manager - MTPPD, you will be given the support to make a real impact on the success of the team. Your Team Leader duties will include:
Leading, motivating, and developing your team to drive engagement, maintain a positive team culture, and ensure operational effectiveness through 1:1s, team meetings, and performance reviews.
Managing individual Training and Personal Development Plans to enhance team and individual performance.
Overseeing quality control, ensuring work meets required standards, and implementing improvements where needed.
Managing the team’s customer service and telephony performance, ensuring service levels and quality standards are met.
We are looking for a talented and motivated Claims professional—someone who not only understands and delivers first-class customer service but is also ready to take the next step in their career. Ideally, you’ll have experience in property claims handling, but we’re also interested in candidates with a strong Claims or Insurance background who are eager to develop their leadership skills.
Quality-driven – maintaining high standards across claims handling and team performance.
Knowledgeable in regulatory requirements – with an understanding of FCA procedures and the TCF initiative.
Technically competent – comfortable using MS Office and claims software (training will be provided where needed).

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