Training Business Analyst

1 month ago


London, United Kingdom Singer Capital Markets Full time

Singer Capital Markets is a boutique investment bank in the UK Small and Mid-Cap market providing advice to small and medium sized companies on their corporate and financing requirements. 115 professionals based near the Bank of England.

The Business Analyst is an operational role supporting the Head of Project Management in the delivery of multiple and varied business improvement projects, as well as providing day-day support to end-users of technology systems.

Work with the business to elicit, document and analyse requirements, using a variety of techniques including workshops, user stories, process mapping, prototyping and visualisation
Maintain, contribute to and manage priorities of task lists in project management software
Provide end user support for the CRM (Salesforce) and related applications across the firm
Liaise between software vendors and the business to resolve issues, raise support requests, manage upgrade schedules, propose enhancements and keep abreast of future Roadmap schedules
formulating test plans to ensure solutions or software upgrades are fit for purpose and operationally sustainable
Deliver training on new systems, existing systems, upgrades, process improvements, etc. Utilise out-of-box functionality within Salesforce to provide solutions, create workflow automations and improve synergy across departments
Creation and analysis of management information using data reports generated from internal systems, MS Excel and Power BI
Remain abreast of all relevant regulatory obligations as they apply



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