Lead Tactical Analyst

2 weeks ago

Edinburgh, United Kingdom Lloyds Banking Group Full time

JOB TITLE: Lead Tactical Analyst
Edinburgh/Leeds & Halifax SALARY: £39,825 - £44,250
HOURS: Full-time
Hybrid where at least two days, or 40% of our time, is spent in the office.

Workforce Planning play an important role in supporting the delivery of the Group's purpose by ensuring the operational, customer facing teams have the right people, in the right place, at the right time, to deliver the best possible customer experience.
Our purpose is to influence efficient and effective customer experience through trusted judgement, analysis and insight. Building relationships with internal customers and colleagues (operational leadership / finance / data and commercial teams) is key to our success along with the ability to ensure data driven forecasts and insights are accurate, clear and appropriate.

We're looking for a Lead Tactical Analyst to join our team in Insurance, Pensions & Investments (IP&I) to support planning our operational, customer facing teams. The role is hybrid and Edinburgh/Leeds/Halifax based as working closely with our operational teams is essential. This is a full-time role of 35 hours per week.
Applications are encouraged from candidates with knowledge of statistics & analytics, workforce planning and with a knowledge of financial services particularly IP&I products desired.

Insurance, Pensions & Investments (IP&I) help personal and business customers with their long-term protection, retirement, and investment needs.
Within IP&I Chief Operating Office (COO) our primary focus is our customers and colleagues. We're committed to improving customer experience, simplifying our business and making IP&I COO a great place to work for our colleagues.

Analytical curiosity (interpret data and provide recommendations)
Coaching and developing colleagues
Excellent Excel, Power BI, Power Query and PowerPoint skills (desired)

Identifying trends with and analysing data to provide recommendations
Taking a lead role in operational resilience and tactical business actions to deliver a brilliant customer experience
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies

To ensure your application is considered, we encourage you to apply as soon as possible.

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