Customer Services Team Leader
13 hours ago
Are you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
You'll work as a member of our Customer Service Team where you'll be the first point of contact for our vehicle leasing customers, providing excellent customer service over the phone and by email to help resolve their queries. We'll provide full on the job training and you'll also receive industry-leading training . Once you're fully trained you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.
Please note, we have 1 permanent role and a 10 month fixed term contract available.
Be interacting with customers by phone and email
You're passionate about delighting your customers and get a real kick out of providing a good service. Have a friendly telephone manner and a strong customer service ethic
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
An excellent bonus scheme
~ Hybrid working
~25 days' holiday, plus bank holidays and the option to buy/sell 5 days
~ Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
We encourage you to apply as soon as possible to avoid disappointment.
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