Business Development Assistant

Business Development Assistant (BDA) Company: UKHelix Location: Bolney Grange Business Park, Haywards Heath Salary: £38,500 + performance bonuses Hours: Full-time, Monday–Friday Contract: Permanent (probation 6 months) About UKHelix UKHelix supplies screw-piles to builders, contractors, architects and the civil engineering industry across the UK. Our steel foundation systems require no digging, no concrete and no spoil removal, offering faster, cleaner and more sustainable solutions compared to traditional foundations. We’re a small, specialist company in the technical side of the construction industry. Our clients call us because they need clear answers , expert guidance , and dependable communication . The Role (Sales-Focused) This role is focused on sales, communication, business development and customer follow-up . Though the role is office based, the successful applicant will need to familiarise themselves with every aspect of the business to be able to serve clients effectively, and on occasion may need to pack an order or go to site. We are looking for someone calm, organised, polite, and thorough — someone who listens properly, communicates professionally, and takes ownership of enquiries from start to finish. Key Responsibilities 1. Phone & Client Communication Answer incoming calls promptly and professionally. Address customers formally. Provide clear information, reassurance, and helpful guidance. Never throw problems back at clients — offer solutions and next steps. 2. CRM, Notes & Tracking (Critical) Log every enquiry accurately in the CRM, with full notes. Create and send quotes with accuracy. Follow up consistently and systematically — industry-leading follow-up standards are the core of this role. Track every job until it is won, lost, or closed . Record why jobs are lost so the business learns from every enquiry. Keep clients updated on deliveries, collections and any delays — no one is left uninformed. 3. Sales Process Discipline Own the enquiry from first contact to final resolution. Ensure all follow-up tasks, reminders and notes are completed. Refer large or critical commercial projects to the appropriate team member instead of handling them yourself. 4. Marketing & Lead Generation Support Make 2 LinkedIn posts per week (company content, case studies, project updates, before/after photos, product education). Help create simple marketing materials and support brochure development. Manage Google Ads campaigns and respond to enquiries generated through them. Track and report the performance of leads from Google, social media and other channels. To show attention to detail, find how many LinkedIn connections UKHelix and put this at the top of your cover letter, 5. Internal Coordination Liaise with clients, installers, and suppliers professionally and calmly. Work with our partner network e.g. installers to establish a clear paths of communication and structured follow-up process. Ensure performance issues, customer concerns and internal problems are raised immediately , logged, and recorded. Create “jobs” through the CRM program and ensure all partners are kept in the loop during installations.  What We’re Looking For We need someone who is: Highly organised and detail-focused You keep the CRM clean, follow processes properly and don’t miss steps. Calm, steady and mature in communication You stay level-headed, especially with frustrated customers. Polite, professional, and respectful You address clients correctly and never disparage customers, on or off the phone. Cooperative and easy to work with You respond well to feedback and work smoothly with the rest of the team. Confident but not overbearing Comfortable on the phone, proactive in follow-ups, but not pushy or chaotic. Clear thinker who can learn technical products You can understand installation basics, load capacity, and how different piles are used. Able to follow a structured sales process Not someone who “wings it” — someone who completes tasks properly, every time. Essential Experience Strong phone communication and written communication. Comfortable using CRMs, follow-up tools and structured workflows. Good with basic digital marketing tasks (Google Ads, social media posting). Able to work independently in a small but busy team. Ability to occasionally get hands on in warehouse and visit site, when needed. What We Offer £38,500 salary + performance bonuses. 28 days holiday (including bank holidays). Additional birthday leave after probation. On-site parking. Opportunities for progression as the company grows. How to Apply Please send your CV and cover letter. Application Deadline: JAN 2025 Expected Start Date: FEB 2026