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Senior Manager
4 months ago
We are passionate about creating and delivering personalised interactions that deliver the best possible outcomes for our customers making banking fairer, more rewarding and for the good of Society.
To achieve this, we are on an exciting journey to deliver our new marketing personalisation strategy. Personalisation will be at the heart of the customer experience, enriching interactions, making it easier for our customers to make the most of their products and services. The ambition will see every touchpoint - marketing and service communications, digital channels and human interaction - touched by our personalisation strategy.
You'll be supporting the Head of Personalisation Strategy and Decisioning, building on the strategic ambition that has been agreed by the business. Your role will be to put personalisation strategy at the heart of the business - both through the communications delivered by the 'Personalisation and Performance' team and through the human and service interactions delivered in branch and throughout the business.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. You can also find out more about our approach to hybrid working here .
Supporting the Head of Personalisation Strategy and Decisioning, and working across the Personalisation and Performance team, you'll be responsible for:
Building on the personalisation strategic review, shaping the roadmap for the strategy and key milestone deliverables.
Leading on Executive reporting to Nationwide's Executive Committee and Board of the Personalisation strategy, helping shape and influence wider business strategy.
Working with key members of the Personalisation and Performance Leadership team to align key deliveries and developments to the personalisation strategy.
Role modelling enterprise leadership, building effective working relationships across the business to both shape and gain support for the Personalisation Strategy.
You will be an experienced marketing and communications professional, ideally with specific experience of having developed and delivered a personalisation strategy from a financial services background.
Experience of bringing a strategy to life for a senior audience, effectively story telling key deliverables, milestones and future plans.
Experience of understanding, analysing and interpreting complex data and insight to inform strategy and decision making.
Excellent, influencing and stakeholder management skills - right up to the most senior levels. You'll also be able to hold senior stakeholders to account and drive others to deliver the right outcomes for the Society and our customers.
Creative mindset, a passion to innovate and ability to test & learn and challenge the status quo.
Experience in working with project and delivery teams, and a track record of motivating and developing others to deliver through a matrix team.
It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~30 days holiday, pro rata
~ Nationwide is the world's largest building society. We've got the scale to compete with the big banks, but we're not a bank.
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
We want everyone in the UK to know that they don't have to bank with a bank. Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Senior Manager.
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