Collections & Recoveries Agent

1 week ago

Leeds, United Kingdom Sopra Steria Full time

Do you have experience as Collections & Recovery Specialist and a passion for delivering outstanding customer service?
In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.
We offer full training and development support to help you reach your potential.
This is based on a hybrid working model. Building relationships with customers and supporting them to recover missed payments.
Resolving general invoice queries over the phone and via email.
Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
Creating appropriate repayment plans to help customers clear their outstanding debt.
Completing administrative tasks such as running reports on ledgers.
Previous experience in FCA regulated collections or accounts receivable environment is essential.
Experience within a collection and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.
Employment Type: Full-time, Permanent
Security Clearance Level: DBS
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.

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