Club Experience Manager

2 weeks ago

London, United Kingdom 4Leisure Recruitment Ltd Full time

Health Club and Spa Manager
My client, a 5* Leisure Management company operating high-end luxury residential developments across London is now recruiting for a Health Club and Spa Manager to take the lead one of their beautiful and well established Clubs in South East London.

This facility hosts a Gym with unrivalled top of the range equipment , a stunning Swimming Pool with a Sauna/ Spa, Personal Training.
As the Club and Spa Manager you will be responsible for the day to day operation, driving the quality of standards within the leisure team and programme on offer whilst ensuring the delivery of exceptional levels of customer service to all residents and their guests. This contract is a Full time position, with a great opportunity to pick up additional Personal Training for additional salary enhancements.

You will take responsibility for all operational aspects of the Club including quality, rota management, team management and development, maintenance & Health and Safety, customer service, organising external practitioners, treatments and personal training.
You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented.
You will lead a team responsible for the highest achievements in customer service and guest interaction. Service Delivery must be at the highest level at all times.

Management experience of running a private Club and Spa within a luxury environment
A strong understanding for 5* customer service and standards
Diversity of working with a range of clientèle and building positive relationships
Experience of operating facilities within the Leisure/Hospitality/Spa sectors
Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel
Excellent customer service, communication, and interpersonal skills required
Level 2 or 3 Fitness qualified
This company offers a fantastic working environment, great culture and are renown for driving succession plans for personal career progression.

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