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Design Services Designer

2 months ago

United Kingdom Stealth iT Consulting Full time

Service Designer ( SC Cleared)
My client are a large top -tier consultancy and are seeking a Service Designer (SC Cleared) to join their team.

Note: SC (Security Check) Clearance - this is an essential requirement

Maximise the value we deliver for our clients right from the inception to real life application of Service Design.
Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing.
Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking / user-centricity
Work on new ideas and work alongside solution team to design and develop innovative products and services
Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation
L&D – Training to support your career development and the skills demand within the company, certifications etc.


Proven experience working across a service design process, autonomously with minimal support
Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
Ability to visualise complex services in an easy-to-understand format for varying audiences
Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
Strong stakeholder management skills, with the ability to balance competing views as part of the design process
Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users
Experience working in sectors that operate in complex regulatory environments (e.g. healthcare or public sector) or performing a consulting function to private sector clients
Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
Certification and/or qualifications in Service Design or Design Thinking
Experience in running training around Service Design or Design Thinking