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Senior Support Engineer
4 months ago
[vc_row type="in_container" full_screen_row_position="middle" column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" text_color="light" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overflow="visible" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" gradient_type="default" shape_type=""][vc_column top_padding_desktop="6%" constrain_group_100="yes" bottom_padding_desktop="6%" left_padding_desktop="6%" constrain_group_101="yes" right_padding_desktop="6%" column_element_direction_desktop="default" column_element_spacing="default" desktop_text_alignment="default" tablet_text_alignment="default" phone_text_alignment="default" background_color="#1a1a1a" background_color_opacity="1" background_hover_color_opacity="1" column_backdrop_filter="none" column_shadow="none" column_border_radius="20px" column_link_target="_self" column_position="default" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" animation_type="default" bg_image_animation="none" border_type="simple" column_border_width="none" column_border_style="solid" column_padding_type="advanced" gradient_type="default"][vc_column_text] Senior Support Engineer – Cloud Media Systems
Location: London / Hybrid
Type of role: Full Time
Department: IT & Engineering
Salary: Dependent on experience
Multi-award-winning managed service provider base is seeking an enthusiastic, technically skilled, logical thinker to join our rapidly growing team as a Senior Support Engineer – Cloud Media Systems.
Joining our small, specialist team in central London, you will be responsible for the build, configuration, maintenance, 2nd, and 3rd line engineering support of multiple cloud-based media solutions. Operating across IBM Cloud, AWS, Google Cloud Platform and our private network data centres with Equinix.
Products under your management will span from cloud infrastructure and cutting-edge Software-as-a-Service (SaaS) media applications through to data centre core networking equipment, firewalls and software-defined networks, virtual machines and hypervisors and private /public cloud Infrastructure-as-a-Service (IaaS).
This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market. You will also enjoy the challenge and role autonomy that come with helping to advance a scale-up stage company into a larger services organisation.
Role Responsibilities- Ownership of support desk-driven engineering task management; task prioritisation and assignment of work within the engineering team.
- Ownership of our established Change Control processes.
- Reporting on support desk metrics to improve platform stability and the success of our customers.
- Provide 2nd and 3rd line technical engineering support, working in collaboration with your customer support desk colleagues, in-house engineering peers and vendor partner engineering and dev teams.
- Management of our out-of-hours support rota.
- Maintenance and security of the base platform.
- Supporting the ongoing design and implementation of cloud services through IaC (Terraform).
- Managing stakeholder communication and escalations.
- Coach and mentor junior team members.
- Provide recommendations for improvement to the leadership team.
- Identify, analyse, isolate, troubleshoot and provide detailed resolutions of complex technical issues.
- Contribute to the development and administration of disaster recovery plans.
- Produce documentation to a high standard.
- Work independently with minimal supervision and have an ability to quickly adapt in a fast-changing environment.
- Demonstrate a willingness to learn and be flexible.
- Minimum seven years of experience in a Cloud Engineering or Media Engineering field.
- You will be comfortable presenting solutions both in written documents and workshops, leading discussions around public cloud solutions at a high level.
- Excellent communication skills.
- Excellent client and stakeholder management skills.
- AWS, IBM Cloud or GCP certification is desirable.
Experience with the following would be advantageous
- Proficient scripting in Python, JavaScript, NodeJS and Bash.
- SSO/MFA and AD (SAML, LDAP, OAuth2, LDAP).
- Digital Asset Management / Media Asset Management solutions.
- Accelerated File Transfer solutions.
- Transcoding solutions.
- Experience with SIEM and monitoring solutions (Datadog, Splunk etc).
- Project/Issue tracking tools (e.g., JIRA).
- Agile project management practices.
- You will have strong communication skills and be a real team player, able to focus on complex tasks, whilst also maintaining regular collaboration with your colleagues across engineering, support and sales teams.
- You will have a passion for new cloud-based technologies and be excited by the prospect of working within a fast-growing business – helping to redefine the way our clients operate.
- You will be resourceful and have good problem-solving skills.
- You will work well under pressure and be well-organised and capable of meeting project deadlines and delivering work to the highest possible standard.
- You will have confidence speaking directly with clients, explaining complex concepts in easy-to-understand language.
- You will have a willingness to commit to training programs provided by the company to expand your skill set.
- Share Options Package
- Pension Scheme
- Staff Savings Benefits Scheme (Sodexo)
- Professional Qualification Training
- 25 days holiday PA + Public Holidays
base provides integrated online media solutions to the world’s largest brands, including The Football Association, LADbible Group and Narrative Entertainment. Navigating customers on their digital transformation journey with a host of cloud-based software solutions, base removes the confusion and complexity of integrating and managing multiple clouds and software tools.
base experts identify and implement a variety of solutions, including both hybrid and full-cloud workflows. base provides award-winning cloud services to a range of clients across multiple industries. Working with base , businesses can manage, collaborate, and deliver global projects cost-effectively.
The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:
- We are bold
- We are curious
- We are collaborative
- We are empathetic
- We are fair
Please send your resume along with a detailed cover letter setting out your work experience to careers@base-mc.com .[/vc_column_text][/vc_column][/vc_row]
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