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Infrastructure Engineer

4 months ago

Carlisle Cumbria, United Kingdom Des Scanlan IT Recruitment Ltd Full time €39,000

Infrastructure Engineer Platform Team Mid Level Remote working within 90 mins travel of Carlisle.

  • Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry?
  • Do you like to work on projects as well as maintenance and monitoring?
  • Is working for a company that does the right things and treats its staff well important to you?
  • Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services?

If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for.

My client is an established Financial Sector business who are undertaking a technology transformation that is part of a growth strategy. They have spent some time re-organising IT so that it has the baseline and structure to be successful, we are now looking for strong individuals to join the team.

What will you be doing?

This role is part of the Infrastructure Team (Platforms) - not service desk. We are looking for someone with mid-level experience working within a structured environment where the quality of delivery is a priority.

The successful candidate will get involved with following on a daily basis.

  • Support and assist the First Line Engineers.
  • Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software.
  • Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics.
  • Ensuring software is kept up to date and aligned with software patching policy. Input into and maintain a standard library of documentation and procedures.
  • Input into and maintain a standard library of documentation and procedures.
  • Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales.
  • Management of service desk requests.
  • Deal with escalations in a timely manner.
  • Create, update and review documentation following our systems library process.
  • Identify and manage risks.
  • Challenge existing processes and procedures.
  • Work alongside other technology teams on problems and Incidents.
  • Follow the change control process.
  • Work with Service Assurance on PIRs.
  • Assist with project workstreams and BAU tasks where required.
  • Out of hours on-call for critical systems will be a requirement for this role in-line with the Working Practice Charter and will attract an additional allowance.
  • To carry out any other reasonable additional duties.
  • Flexible working hours due to system upgrades which are often performed outside of business working hours.
What skills and experience are we looking for?

This role is with a company where how you work and how you integrate with teams across the business is very important, it is not just about the technical skills. You should be able to demonstrate the following soft skills.

  • Naturally inquisitive with strong analytical skills
  • A good and intelligent communicator
  • A logical mindset with natural problem-solving attitude
  • Tenacious with attention to the details
  • Ability to work well under pressure
  • Good time management
  • Ability to work on your own and within a team
  • Motivated and willing to learn and develop
  • Self-starter
Experience:
  • Minimum 3+ years experience of working within a Technology Infrastructure engineer role or similar.
  • ITiL. v4 Foundation would be highly desirable.A keen interest & understanding of Infrastructure technologies is advantageous.Training and relevant certification would be provided.
Knowledge:

Some but not all the following would be an advantage:

  • Server Virtualisation
  • Citrix
  • Networking
  • Firewalls
  • Storage | Monitoring
  • Operating systems including Windows & Linux
  • Wide area networks
  • Microsoft - Exchange - Microsoft active directory administration
  • Backup and disaster recovery
  • Telephony Systems
  • Office 365
  • Cloud services
What is in it for you?

Working in the right professional and motivational environment is not a given with every role, however this role and company will give you the right environment to be successful and grow.

The business is delivering an ambitious growth plan that is underpinned by technology products, being part of that will be good for the successful candidates career.

The role is predominantly home based although you will need to travel to Carlisle for occasional meetings, this is estimated as two/three times per month. You will also be part of two rotas.

  • Day Site Rota 1 week in 7 when a member of the team needs to be on-site during the working day to deliver a hands-on task. This is very rare as there is already a fully staffed Service Desk Team on-site.
  • On-Call Rota 1 week in 5 to be called to site if required. Again, this is very rare and full breakdown of previous call-out numbers can be provided at interview if successful.

The rewards for being a successful member of this team are good.

  • Salary - £39k base
  • On-Call allowance - £3.3k
  • 9% pension (4% contributory employer contributions increase with years of service)
  • 25 Days holiday + bank holidays the base allowance also increases with years of service
  • Life Assurance x4 salary
  • Flexible working hours

If this sounds like a role and company where you will excel, please do apply for the role.

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