Director of Service Operations and Customer Care

1 month ago


Southampton, United Kingdom S Knights Recruitment Full time

Our clients are in a niche market and are looking to become the EPA leaders in their field.

To manage internal and external quality assurance (Ofqual) to

ensure a compliant and audit ready EPAO service.

Manage direct reports from assessors and foster an environment for a high-performing team.

Lead and support contracted End Point Assessors to ensure delivery of a compliant, standardised and consistent EPA service.

Build strong relationships with key stakeholders and ensure the highest of customer service standards.

Produce reports on EPA performance, pipeline, threats and opportunities.

Deliver training sessions to internal stakeholders and customers on all matters relating to EPA.

Strong Project Management skills.

Relevant training/workforce development experience.

Full time, permanent and hybrid.
2 days a week in Southampton.

We recruit for Colleges and Training Providers across the UK

trade association for the UK leisure, superyacht and small commercial marine industry trade association for the UK leisure, superyacht and small commercial marine industry



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