Travel Specialist

2 weeks ago

England, United Kingdom TAG Full time

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack


As a Travel Specialist you will have a diverse and varied role. We are looking for staff to join our Luxury Travel, Touring and Corporate teams. Manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs.
Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations.
Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
Manage Quality Control (QC) procedures and tasks.
Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Adhere to PCI and Anti-Bribery regulations in accordance with Company policy.
Engage daily with Microsoft Teams to ensure awareness of important team communication.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

~ Certificate, diploma or degree in tourism/travel or equivalent combination of education and directly related experience
~3+ years of relevant experience within a travel agency
~ Experience handling VIP, entertainment clients and/or group travel
~ Strong knowledge of Microsoft Suite, and familiar with/ability to use travel systems
~ This is a full-time role (35 hours per week) based in either our London or Manchester office.

Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Operations Manager, who is based in the same office. As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. Competitive salary DOE
Healthcare cash-back scheme
Wellness/EAP programme
Employee discounts
Enhanced employer pension contributions
Service-based holiday entitlement

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