Senior Facilities Manager

Head of Facilities Management
As a JIB member company, Gilks have provided commercial electrical and mechanical installation, maintenance, test and inspection services to customers nationally for over 60 years, and have built a solid reputation based on trust, and innovation. With an extensive client base, we are still proud to provide the flexibility, and excellence in customer service and support of an independent business, whilst having the expertise and capabilities to manage and work within major contracts.

We invest significantly into training and developing both new and experienced talent.

Reporting to the Managing Director, the Head of Facilities Management is responsible for leading and overseeing all FM operations across the organisation, ensuring the effective delivery of both planned and reactive maintenance, statutory compliance, and client service excellence.

This role includes ensuring FM services are delivered:
on time and to agreed service levels
The Head of FM will lead and develop the facilities management teams, maintain and strengthen client relationships, and ensure the efficient use of resources to drive operational performance, client retention, and profitability.

A key focus of the role is the standardisation of FM processes, ensuring consistent quality, compliance, and reporting across all contracts and sites.

In addition, the Head of FM will play a strategic role in growing the client base and securing new FM contracts, identifying market opportunities, developing proposals, and supporting the business in achieving its growth and diversification targets.

Project Leadership 
# Lead the planning, execution, and completion of all FM works, ensuring they meet the client’s expectations, deadlines, and budgetary constraints.
# Financial Control & Profitability
# Take overall responsibility for the financial performance of FM, ensuring profitability is maximised and cost control measures are effectively implemented.
# Develop and manage FM budgets, providing accurate financial forecasts and reports on project progress, costs, and margin performance.
# Ensure robust project cash flow management.


Contract Oversight & Performance
# Manage the scope and commercials for FM contracts.
# Set and track project KPIs, measuring the success of individual projects against performance targets.
# Chair regular performance review meetings to monitor project progress and resolve any issues proactively.


Resource & Team Management
# Lead and motivate a multidisciplinary FM team, including project managers, engineers, subcontractors, and other key stakeholders.
# Manage resource allocation across all projects, ensuring optimal use of skills and capacity, building self-delivery capabilities were possible.


Client Relations & Stakeholder Management
# Build and maintain strong relationships with suppliers, subcontractors, and other external stakeholders.


Compliance & Risk Management
# Ensure FM works comply with all relevant legal, regulatory, and SHEQ (Safety, Health, Environment, and Quality) requirements.
# Conduct regular site visits to ensure adherence to health and safety standards and assess project progress.
# Identify and mitigate potential risks to FM Work delivery and business operations.


Support business growth by assisting in the preparation of tenders, bids, and proposals for new FM Contracts.
# Contribute to the development of new business opportunities.
# Maintain market knowledge and competitor analysis to identify emerging trends and opportunities.


Identify opportunities for process improvements and implement best practices to enhance contract delivery.
# Billable Works Management
# Performance Reporting
# Provide regular updates to the Managing Director on contract performance, challenges, and achievements.
# Establish visible performance measures for tracking and managing the progress of contract delivery across the function.


This position demands a highly experienced leader with strong commercial, technical, and people management skills, capable of driving operational excellence, business development, and continuous improvement across the FM portfolio.
Knowledge of Health and Safety legislation and implementation of policies.
Sound knowledge of service delivery and KPIs.
Experience of first line management.
Customer relationship management.

Car Allowance
~ Private Medical Insurance
~ Permanent contract, working full time hours 8am to 5pm Monday to Friday
~25 days annual leave, plus bank holidays and birthday bunk off.
~ Employee benefits and discount scheme
~ Employee wellbeing support including free 24/7 counselling and legal information
~ Career development and progression opportunities, with full training and support


Gilks (Nantwich) Ltd is part of The Ethikos Group Ltd, made up of an expert team of people who have been evolving businesses and people since 2017, with an impressive track record of improving profit performance, streamlining efficiencies, and looking after and growing people.