Partner Support Advisor

4 weeks ago

Gloucester Gloucestershire, United Kingdom Onecom Full time €25,100

Role: Partner Support Advisor (Billing) Location: Competitive Salary: £25,100 Per Annum
Fantastic Hours: Monday to Friday 09:00-17:30
We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the “front line” of Onecom Partners Operations Help Desk as well as specialising in Billing. You understand the need for diligence with reporting and can identify any risk areas
- You have beginner to intermediate knowledge of Excel
Answering and responding to Partners billing queries via telephone or email
- Liaising with internal teams to resolve billing queries
- Monitor and report on business impacting issues relating to key accounts
- Ensure correct and accurate information on customer accounts is always maintained
- Support the Billing Manager with ongoing improvements to the billing function
Agile working: Enabling our people to work where they work best, using our Agile Working Policy

Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year

Birthday Break: Day off for your birthday, during your birthday month

Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme

Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support

Pension: We offer 9% combined pension contribution

Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support

Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption

Quarterly employee reward programme and annual awards

Discounts: Discounts on tech

Referral Incentive: You'll receive a bonus for each successful friend or family member you refer

Work hard and play hard with our all-expenses paid company events and parties

Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners

Limitless professional development with access to our in-house training academy
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. Responses are anonymous and the data gathered will be used to inform our future initiatives.

  • Partner Support Advisor

    2 months ago

    Gloucester, Gloucestershire, United Kingdom Onecom Full time

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