Operations Shift Manager
2 weeks ago
Please note this is 1 year Fix Term Contract
This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.
The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery stations daily headcount from a central perspective. Through the use of tools, management of a team of associates, and coordination with various partners, shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Shift Manager- AMZL Central Ops will lead a team of up to 10 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Area/Ops Managers about status of the operation or any major escalations, allocate labour and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times.
Oversee the daily headcount planning for the delivery stations
- Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
- Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations.
- Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard
- Work with KPI's to drive performance and maintain high standards across the different functions.
Use data-driven decision making to achieve daily operational excellence.
- Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
- Identify and address safety hazards within the work Shift, and participate in safety initiatives
- Provide vacation coverage for Shift Managers
- Ensure successful performance in your business Shift through tracking and reporting metrics
As a CRS Shift Manager, you will be part of a team that drives performance on day to day operations and projects for EU CO. Process adherance/improvement will play a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be accountable for driving program scoping, roll out and compliance/monitoring and stakeholder experience.
BASIC QUALIFICATIONS- Qualifications in Engineering, Operations, Business, Science or related fields;
- Experience with performance metrics and process improvement with demonstrable problem solving and analytical skills
- Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays
- Advance working knowledge of Excel
You typically volunteer to lead projects and help your team achieve goals. You like adventures and taking risks.
- Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT.
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