Head Waiter

3 weeks ago

Kelso Scottish Borders, United Kingdom Hospo Talent Full time

We are currently looking for an experienced Head Waiter/Waitress to join the Food & Beverage team at a 5 star Hotel in Kelso. This is a permanent, full-time position. There is accommodation available to rent. The Head Waiter/Waitress will support the Restaurant Manager with the day-to-day running and ensures the smooth delivery of service and creating an exceptional and memorable food and beverage experience for our guests. Key Responsibilities:

  • To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
  • You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
  • Attitude is to be second to none so ensure a friendly, professional, helpful, and courteous service to the customer always: and the same to your colleagues.
  • Provide effective delivery while maintaining quantity and quality throughout service. · Collect and have clean equipment for all aspect of your Mise-en-place.
  • To adhere to all Health & Safety, Emergency, Fire and Hygiene procedures in accordance with company policy and government regulations.
  • You will maintain the highest standards of service and presentation throughout the Restaurants and Bar service periods.
  • You will maintain consistent and effective communication with all departments to ensure the smooth running of the F&B service.
  • Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
  • You will actively manage on the floor while building a rapport with colleagues and guests.
  • Support management with stock takes, organisation and counting.
  • You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department.
  • You will give regular feedback and recognition to team members.
Knowledge & Capabilities:
  • You are enthusiastic and have a positive personality with the ability to build genuine and relationships.
  • You are incredibly motivated and take pride in your work.
  • You have a passion for and understanding of 5-star hospitality and delivering exceptional service
  • You have strong organisational and leadership qualities
  • You have excellent communication skills, both verbal and written
  • You can work well under pressure in a fast paced and changing environment
Experience/Qualifications:
  • Minimum of 2-years’ experience in Food & Beverage or the hospitality industry
  • Previous experience as a restaurant section holder within a fast-paced environment.
  • Experience,knowledge and understanding in the luxury hospitality industry.
Employee Benefits:
  • Share of gratuities on a pro-rata basis
  • 30 days paid holiday after 1 year of service

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