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Bi-Lingual Admin Assistant

2 months ago

Tregaron Ceredigion, United Kingdom H M Revenue & Customs (HMRC) Full time €24,000
Job description

All potential applicants are encouraged to scroll through and read the complete job description before applying.

You'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat in the future.?
You'll actively seek to resolve customer queries and use your communication skills to handle sometimes complex yet rewarding conversations. You'll get real responsibility and opportunities to shine and develop your career with us.
You'll join a friendly and welcoming team and receive plenty of training and support to help you reach your potential. Don't worry, you'll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.
If this sounds like you, then you could be just the Bilingual Administrative Officer we'd be proud to employ at HMRC.
Responsibilities

  • Dealing with customer enquiries within a wide variety of Tax issues. Full training will be given.
  • Dealing with telephony, digital and written correspondence.
  • Issuing standard HMRC forms/letters in Welsh to customers.
  • Using guidance and initiative to solve customer enquiries.
  • Great communication skills, both written and verbal and are confident chatting on the phone assisting customers.
  • A can-do attitude and a real passion for supporting people?and creating a Brilliant Civil Service.
  • The ability to deal with basic math calculations.
  • Ability to deal with information quickly and clearly ensuring information reaches customers quickly.
  • Ability to work as part of a team.

We're striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Languages

Welsh and English - both spoken and written.

Essential Criteria:

You will speak Welsh to colleagues and customers on a broad range of topics every day and receive Welsh language training to support you in this role.

Benefits

Alongside your salary of £25,082, HM Revenue and Customs contributes £6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

  • Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary.
  • Family friendly policies.
  • Personal support.
  • Coaching and development.