Configuration and Testing Lead

4 days ago

Glasgow, United Kingdom Cognizant Full time

Role will be part of our Quality Engineering & Assurance (QE&A) Practice. With more than 650 clients across industry verticals and a global footprint, Cognizant QE&A practice is a recognized thought leader in quality engineer and Assurance .As enterprises simplify, modernize and secure their legacy environments for the digital era, robust quality Engineering and assurance is essential. Quality takes an end-to-end connotation and must straddle both legacy and digital systems. Cognizant QE&A is reimagining QE&A, employing an end-to-end ecosystem approach with intelligent and automated QA processes. In so doing, increasing quality and speed to promote faster business and technology change, as well as a better customer experience.

Leading and managing end-to-end testing strategies across core ServiceNow modules—including Incident, Change, CMDB, and Service Catalog
Lead the successful delivery of ServiceNow solutions by leveraging deep product expertise and prior implementation experience. Ensure configurations, workflows, and integrations align with business needs and governance standards.
Oversee functional, regression, and integration testing across ServiceNow and integrated platforms.
Coordinate with SMEs, BAs, tech leads, and vendors to ensure test coverage and traceability.
Ensure compliance with quality frameworks such as TMMI or similar.
Mentor QA analysts and foster continuous improvement in testing practices.
Prepare and oversee test plans, ensuring schedules align with project milestones and resource availability

Experience in leading and managing end-to-end testing strategies across core ServiceNow modules—including Incident, Change, CMDB, and Service Catalog.
Very good knowledge of each Service Now Modules workflow ( ITSM , ITOM , ITAM , HRSD etc)
Strong multiple stakeholder management skills , including 3rd party vendors.
Well-versed in Agile/Scrum methodologies, adaptable to iterative development cycles, and actively participates in Agile ceremonies.
Prepare and oversee test plans, ensuring schedules align with project milestones and resource availability
Extensive experience in ServiceNow testing and ITSM workflows.
Proficiency in defect tracking and test management tools (e.g., JIRA, DevOps, Zephyr).
Experience working in Agile/Scrum environments.

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