IT Specialist

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention.
Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
Diagnoses and resolves IT-related issues effectively and efficiently.
Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
Proven experience within an IT environment and as an Operations Support Specialist
Good understanding of Data Analysis & Review
Able to travel across the UK and Ireland when required
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.