Product Specialist

3 weeks ago

West Yorkshire, United Kingdom Phrec Full time €40,000

Description

Are you a compassionate and personable individual looking for a fulfilling career?

We are seeking passionate individuals to join our dynamic team of field-based Product Specialists, representing the company to customers and end-users throughout the North.

As a Product Specialist, you will play a crucial role in empowering vulnerable clients, bringing dignity to their everyday lives, and ensuring they receive the best possible outcome.

Requirements

As the face of our company, you will be responsible for providing exceptional service, ensuring clients receive the best products and value for their money. We prioritize the customer's needs over making a sale and are committed to being empathetic while maintaining a high level of professionalism. We value customer feedback and regularly assess our team to ensure we have the right people in place.

Your Contribution: Making a Positive Impact

  • Carrying out seating assessments in the North of England (Ideal location on or near the M62) via home visits, care homes and hospitals with assessment chairs (including bariatric chairs) and beds as required
  • Carrying out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
  • Managing your diary to facilitate client visits and assessments
  • Managing the stock you hold to facilitate scheduled jobs in your diary
  • Assisting colleagues with upstairs deliveries of chairs/beds
  • Completing required administrative work, including following up on quotations and recording assessment outcomes.
  • Ensuring that all clients are receiving an excellent level of customer service
  • Maximising sales activity by supporting the sales team when required
  • Helping to develop new areas of business
  • Maintaining and continually improving relationships with existing clients, particularly with key contacts
  • Participating in product development, providing feedback to aid with the launch of new products
  • Regular video conferences with head office
  • Regular face-to-face meetings at head office – usually every 6 months
  • Retaining and maintain demonstration equipment in good condition
  • Adhering to relevant quality and regulatory requirements at all times
  • Completing company training, including health and safety training, on time and to your best ability.
  • Maintaining excellent levels of personal appearance and hygiene at all times

Experience and knowledge

It is desirable that the postholder has:

  • Relevant product and industry knowledge
  • Sales experience
  • Experience working alone
  • Face to face customer experience

Other requirements

It is essential that the postholder has/is:

  • Empathy and a genuine desire to help people
  • Flexibility dealing with multiple and varying duties concurrently
  • Positive, confident and determined approach
  • Continuous improvement mindset
  • Reliability
  • Full, clean UK driving licence
  • Prepared to stay overnight in hotels as necessary for maximum travel efficiency
  • Able to pass a basic DBS check

Benefits

£40,000 base salary + competitive uncapped bonus structure

Realistic first year £45k OTE

Company van, phone + laptop provided

Annual leave: 25 days per year + public holidays

Private medical healthcare cover

Training and development opportunities

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