Information Technology Support Engineer

2 weeks ago

United Kingdom Lyon Tech Full time

Lyon Tech is a managed IT services provider to the creative sector based in London and currently serves over 5000 users and 100+ companies based over in 15 countries. We are seeking a skilled and customer-focused Service Desk Engineer to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical issues, ensuring timely and effective resolution of IT-related incidents and service requests. You will play a crucial role in maintaining business continuity by delivering high-quality support to end-users while adhering to established service levels and best practices.

Act as the first line of support for IT-related issues, providing assistance via phone, email, and in-person interactions.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues, escalating complex problems to higher-level support when necessary.
Set up and configure new user accounts, devices, and applications, including onboarding and offboarding processes.
Perform regular system maintenance, updates, and patch management to ensure optimal performance and security.
Assist with the deployment of IT projects, including upgrades and migrations, as directed by the infrastructure and solution team.
Provide end-user training and guidance on the use of systems, applications, and IT policies.
Collaborate with other IT team members to improve processes and enhance service delivery.

Proficiency in Windows and macOS operating systems.
Experience in troubleshooting common productivity software (e.g., Office 365, Google Workspace).
Knowledge of device imaging and deployment using tools like SCCM, PDQ or Intune.
Basic understanding of networking including TCP/IP, DNS, DHCP, VPN, Wired and Wireless network troubleshooting.

1 to 3 years of experience in a service desk or technical support role.
~ Excellent communication skills across phone, email and face-to-face
~ Hybrid Working Policy

Our hybrid working policy offers flexibility, with team members working in the office on Monday, Wednesday, and Friday, and remotely from home on the other two days. At our London office, we offer a workspace designed to enhance both productivity and comfort. Our team can enjoy unique perks such as dog-friendly policies, allowing you to work alongside your four-legged companion, and outdoor spaces for coffee breaks, yoga, or one-on-ones in landscaped environments. For those who cycle to work or enjoy a morning workout, we provide secure bicycle storage and on-site showers for convenience. Our parents’ room and wellness room offer private, comfortable spaces tailored to the needs of new parents or anyone seeking a moment of serenity. Start your day with a handcrafted drink from our in-house barista, and wind down the week with Friday beer on tap. With meeting rooms, stocked kitchens, and the support of our experienced on-site staff, we ensure all resources are at your fingertips. Additionally, vibrant common areas and professional events create opportunities for collaboration and networking, making Minster Court an inspiring place to work. if you've read to the end of this paragraph, increase your chances for being considered by searching Google for "Lyon Tech Careers" and applying via our website.

Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time)
22 days’ annual leave - increasing up to 25 days over the first 3 years of service.
Continual professional development plans

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