D365 Customer Insights Journeys Architect
5 days ago
Role: Lead D365 Customer Insights Journeys & MarTech Architect Contract: 3 months (Inside IR35) Location: Remote, with occasional onsite workshops Start Date: ASAP Overview A large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design and build of a multi-channel customer engagement and insights platform. This is a high-impact position with direct visibility to senior stakeholders, ideal for a hands-on Lead MarTech Architect who excels in fast-paced delivery settings. Key Responsibilities Architect and implement D365 Customer Insights Journeys as the central orchestration platform. Develop a data-driven engagement model using Azure for profiling, segmentation and insight. Enable and integrate multi-channel communications, including: Web Push WhatsApp / RCS (via Twilio) Build real-time customer data flows into D365 for personalisation and modelling. Deliver Next Best Action / Next Best Segment capability using behavioural and usage data. Create unified customer profiles at both individual and account levels for insight and retention. Enable behavioural, click and engagement tracking for analytics and CRM modelling. Establish the foundations for predictive and churn-propensity modelling. Act as the technical lead and hands-on architect through discovery, design and delivery. Expected Outcomes in the First 3 Months D365 Customer Insights Journeys deployed to production. Azure-based data ingestion and profiling fully operational. Multi-channel messaging enabled and integrated with CIJ. Unified customer profile established. Insight dashboards live, covering: Engagement Retention Revenue optimisation Defined roadmap for future modelling, orchestration, and optimisation phases. Essential Experience Successful hands-on delivery of D365 Customer Insights Journeys in a production environment. Strong Azure data engineering and profiling background. Multi-channel orchestration experience beyond email (e.g., Web Push, WhatsApp, RCS). Demonstrable end-to-end CRM / MarTech architecture ownership. Experience in greenfield or digital transformation programmes. Ability to deliver within a 3-month sprint model. Confident stakeholder engagement and whiteboarding skills. Nice to Have Power Platform / Dynamics 365 CE integration experience. CI/CD pipeline experience for CRM / MarTech environments. Exposure to predictive analytics or churn modelling. Experience delivering platforms with commercial / revenue accountability.
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D365 Customer Insights Journeys Architect
6 days ago
United Kingdom Robert Half Full timeRole: Lead D365 Customer Insights Journeys & MarTech Architect Contract: 3 months (Inside IR35) Location: Remote, with occasional onsite workshops Start Date: ASAP Overview A large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design...
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D365 Customer Insights Journeys Architect
7 days ago
United Kingdom Robert Half Full timeRole: Lead D365 Customer Insights Journeys & MarTech ArchitectContract: 3 months (Inside IR35)Location: Remote, with occasional onsite workshopsStart Date: ASAPOverviewA large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design and...
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D365 Solution Architect
2 weeks ago
United Kingdom Adapt 365 Full timePosition: Lead Solution Architect - D365 F&SCMSalary: Up to £130,000 (DPE)Location: Anywhere in the UKCompany: Global MS Partner with a focus on D365, Power Platform, Azure & AIAdapt 365 are working with one of the world’s leading Microsoft Dynamics consultancies, and they’re on the lookout for an experienced D365 F&SCM Architect to join their growing...
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D365 Solution Architect
3 days ago
United Kingdom Adapt 365 Full timePosition: Lead Solution Architect - D365 F&SCM Salary: Up to £130,000 (DPE) Location: Anywhere in the UK Company: Global MS Partner with a focus on D365, Power Platform, Azure & AI Adapt 365 are working with one of the world’s leading Microsoft Dynamics consultancies, and they’re on the lookout for an experienced D365 F&SCM Architect to join their...
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D365 Lead F&O Solution Architect
5 days ago
United Kingdom WeDo Full timeD365 F&O Solution Architect | Senior–Lead Level | Fully Remote (UK/EU) | £110k–£115k + 10% BonusOpportunity – New Practice BuildWe’re supporting a brand-new Microsoft practice with serious backing and a pipeline full of warm clients across Europe. Off the back of a major CRM win and several ongoing F&O programmes, they’re now looking for a D365...
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D365 Lead F&O Solution Architect
5 days ago
United Kingdom WeDo Full timeD365 F&O Solution Architect | Senior–Lead Level | Fully Remote (UK/EU) | £110k–£115k + 10% Bonus Opportunity – New Practice Build We’re supporting a brand-new Microsoft practice with serious backing and a pipeline full of warm clients across Europe. Off the back of a major CRM win and several ongoing F&O programmes, they’re now looking for a D365...
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D365 CE Functional Consultant
3 days ago
United Kingdom Empiric Full timeRole: D365 CE Functional Consultant – Customer Insights Journeys (Real-Time Marketing) Positions: 3 Location: Remote Engagement Type: Long-term Contract Overview We are seeking experienced Dynamics 365 Customer Engagement Functional Consultants with deep expertise in Customer Insights Journeys (CIJ) Real-Time Marketing. You will play a key role in...
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Solution Architect
3 days ago
United Kingdom Adapt 365 Full timePosition: Lead Solution Architect - D365 F&SCM Salary: Up to £130,000 (DPE) Global MS Partner with a focus on D365, Power Platform, Azure & AI Adapt 365 are working with one of the world’s leading Microsoft Dynamics consultancies, and they’re on the lookout for an experienced D365 F&SCM Architect to join their growing team. In this Lead...
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D365 Production Functional Consultant
5 days ago
United Kingdom JSS Transform Full time⚙️ D365 Production Functional Consultant – UK BasedOur UK client (with sites across England) is hiring a D365 Production Functional Consultant to support their transformation journey across manufacturing operations.Key Requirements:Deep, hands-on configuration experience with D365 Production Control, MRP, BOM, Routing, and Shop Floor modulesIn-depth...
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D365 Production Functional Consultant
5 days ago
United Kingdom JSS Transform Full time⚙️ D365 Production Functional Consultant – UK Based Our UK client (with sites across England) is hiring a D365 Production Functional Consultant to support their transformation journey across manufacturing operations. Key Requirements: Deep, hands-on configuration experience with D365 Production Control, MRP, BOM, Routing, and Shop Floor modules...
