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SAP B1 Support Consultant

2 months ago

Birmingham, United Kingdom Enterpryze Full time

Who we are:

Our business at Enterpryze started in 2008 and we are now SAP's largest partner in the UK and Ireland, providing SAP Business One solutions to hundreds of companies across all business sectors.

The Role:

We have a vacancy for a SAP Support Consultant who will be a customer focused, solution driven professional. You will be enthusiastic, technically confident & resourceful. This role will form part of our global Customer Support Team and will have the ability to work both as part of a team and also the ability to work independently.

Duties include:

  • SAP Business One Support
  • Ownership of customer issues to completion
  • Work as part of a team to find resolutions efficiently and effectively
  • Proactively develop customer relationships
  • Analyse/resolve functional/technical issues.
  • Advise clients of features and functionality of SAP Business One application
  • Incident Management
  • Reporting, supporting projects and testing activities.

Location:

The role is hybrid.

Skills:

  • Experienced in SAP Business One is essential
  • Good PC Skills with a strong working knowledge of MS Office suite
  • Previous experience of dealing with customers by phone and in person
  • Excellent verbal and written communication
  • Ability to retain ownership of the issue and relationship with Customers.
  • Must be flexible to take on new tasks.
  • Experience in SQL, Linux ideal
  • Excellent communication skills, written & verbal.
  • Fluent English speaker

Desirable Skills

  • Experience in Hana an advantage
  • Working knowledge of Windows Server OS
  • Accountancy knowledge is a distinct advantage.
  • Crystal reporting skills desirable

The Person:

  • Customer focused
  • A passion for problem solving is a must
  • Positive attitude and eagerness to learn
  • Pro-active
  • Team player
  • Self-motivated with a drive to succeed
  • Excellent organizational skills
  • Solution driven
  • Ability to multitask
  • Ability to rapidly switch gears
  • Agile and flexible approach to work, ability to prioritise