Data Research Team Lead

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.


As User Experience (UX) Lead, you will report to our Global Product Director and play a key role in shaping and elevating the User Experience function at VoCoVo, championing a user-centric mindset across our product ecosystem.
This is a hybrid position with potential travel up to three times per week, led by customer needs. We're looking for someone who is able to meet with our core team once per week in our Cheltenham or Oxfordshire (Shipton-under-Wychwood) offices, with the additional ability to travel for the aforementioned customer workshops, store visits or onsite sessions.


We’re looking for someone who brings both expertise and passion to the craft of user experience. Significant experience in a senior or lead UX role, supported by a portfolio of work.
Experience in the leadership and growth of a team through mentorship, guidance and line management.
Excellent communication skills, with the ability to tell a compelling story and advocate for UX best practice in a way that resonates with different audiences.
Previous experience defining, shaping and communicating a clear UX vision and strategy.
A deep understanding of User-Centred Design principles, including user research, product and content design, service design and accessibility standards.
A creative and innovative mindset, with the ability to solve complex problems with solutions that feel simple and intuitive. 
Proficiency in the design of responsive web applications and/or digital platforms.
Strong experience gathering, interpreting and applying research and data to uncover meaningful customer insights.
Experience working with hardware/software centric solutions and exposure to hardware design.
A degree in a UX design related field.
Experience working in a scale-up environment, utilising Agile or Lean methodologies.
Lead, champion and position the UX function to further drive VoCoVo on our journey to User-Centred Design.
Define, shape and communicate the vision and strategy for UX and design at VoCoVo.
Foster, encourage and champion a strong problem solving attitude through creativity and innovation within the UX team.
Produce high-quality documentation and designs which can be presented clearly and compellingly at all levels.
Line manage a Product Designer, inspiring and enabling them to produce high-quality, innovative, user-centric design work (this position will be recruited following the appointment of the UX Lead).

You will lead, guide and inspire the design team to ensure that products and services are being developed based on user-centric concepts and evidenced by best in class research and design principles. 25 Days Holiday + Bank Holidays (increases with years of service)
~ Option to buy or sell 5 days holiday each year
~ Sick Pay - 8 weeks full pay, 4 weeks half pay
~ Life Assurance - (4 times basic pay)
~ Private Medical Insurance
~ Employee Assistance Programmes (EAP)
~ Cycle2Work Scheme
~ Electric car green salary sacrifice scheme
~ Child Care Scheme
~ Training & development opportunities
~ Company organised events
~ Pension (Royal London Group) 5% employer contribution matched
~ Diversity and Inclusion