IT Support Engineer

1 month ago

Reading Berkshire, United Kingdom FISCAL Technologies Full time

Company Overview

FISCAL Technologies has been a trusted partner to finance teams worldwide since 2007, helping organisations protect their spend, reduce costs, and mitigate financial risks. Our cloud-based risk monitoring solutions analyse transactions and suppliers, identifying potential risks and errors. We offer comprehensive solutions for fraud detection, duplicate invoice identification, statement reconciliation, supplier monitoring, and more, enabling proactive risk management in today's dynamic financial environment.

 

Role Overview

We are seeking an ambitious and energetic IT Support Engineer to join our IT & Security team at FISCAL Technologies in Reading. This is a full-time, hybrid position that offers an exciting opportunity to develop your IT and InfoSec skills while contributing to a high-performing team. You will play a key role in supporting and enhancing our on-premises and cloud-based infrastructure, while also providing IT support to over 70 staff.

This position is ideal for a motivated individual with a passion for technology and a desire to grow their career in IT. If you’re eager to learn, take on challenges, and expand your expertise, FISCAL Technologies offers genuine career progression in a fast-paced, dynamic environment.

Key Responsibilities

  • Provide comprehensive internal IT support across hardware, software, networks, applications, and web-based services, ensuring timely response to staff requests and adherence to SLAs.
  • Procure, build, maintain, and support PCs, laptops, and other hardware, ensuring effective asset management and facilitating moves, additions, and changes as needed.
  • Develop and maintain mechanisms to automate, support, and monitor our cloud-hosted environments.
  • Escalate business-critical or service-impacting issues efficiently to ensure minimal disruption.
  • Assist in maintaining and enhancing our information security practices to ensure ongoing compliance with industry security standards.
  • Contribute to the continuous improvement of IT processes and practices, promoting best practices through clear documentation and process optimization.
  • Collaborate with the team to identify areas for improvement and drive efficiencies in day-to-day operations.

Skills & Experience

  • Proven experience providing end-user support in a Windows environment.
  • Demonstrable expertise in deploying, configuring, and administering Windows devices.
  • Hands-on experience with MDM tools, such as Microsoft Intune, for device management.
  • Proficiency in software packaging, deployment, and device configuration.
  • Experience with Microsoft 365, Microsoft Teams, and Active Directory administration.
  • Solid understanding of networking fundamentals, including TCP/IP, DHCP, DNS, and firewalls.
  • Passion for automation and scripting, with a good working knowledge of PowerShell.
  • Experience with ticketing systems, such as Zendesk.
  • Excellent communication and teamwork skills, with a collaborative mindset.
  • Dedicated, conscientious, and eager to learn and grow.
  • Strong problem-solving abilities with creative thinking and attention to detail.
  • Exposure to working within an ISO 27001-compliant environment.
  • A commitment to delivering outstanding service to users and stakeholders.
  • Ability to work both independently and as part of a team.

Desirable Knowledge, Skills, and Experience:

  • Experience deploying, configuring, and managing cloud services, particularly on Microsoft Azure.
  • Familiarity with vulnerability management, patch management, and security tools such as XDR, EDR, Microsoft Defender, CrowdStrike, and DLP solutions.
  • Practical experience contributing to and maintaining ISO 27001 compliance.
  • Knowledge of Microsoft SQL administration.
  • Familiarity with agile or DevOps methodologies.
  • Experience with Infrastructure as Code (IaC) tools and principles, such as Terraform.

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