Customer Service

1 week ago

South Derbyshire Derbyshire, United Kingdom Severn Trent Full time

We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
As a Customer Support Lead you will be the focal lead for all customer service-related aspects at a regional level. Responsible for resolving escalated issues, complaints and queries which may require face to face interaction with customers. Works alongside operational colleagues as the customers conscience and ensuring that all customer commitments are met to help deliver a 10 out of 10 service for our customers across their end-to-end journey. It would be key for this role for you to have customer facing experience, this would mean working in a role that deals heavily with customer queries, escalations and sensitive cases. 
 
Take accountability, own, and resolve customer wastewater complaints and customer dissatisfaction, by engaging with customers through relevant communication channels, which include face to face, phone call and email. Ensuring customer case management throughout journey until completion. 
Ensure Customer contact is of a high standard and compliance to company policies and procedures and understand customer requirements and put in place appropriate next steps, follow on work, or mitigating actions in place to ensure we give the right customer outcome.
Agree GOGW and/or GSS compensation payments as applicable.
Liaise with operational site personnel and our contract partners to agree the best course of action to resolve wastewater issues for the benefit of the customer.
Ensure Priority Services Register customers, and/or customers with additional needs are fully considered before, during and after work is carried out. Understand area performance so customer expectations can be managed and ensure clear and concise information is given to customers and provide timely and accurate reports for customer performance management.
Own weekly customer performance data and provide learnings for county level comm cells.
Working with counties and support functions to improve our customer performance.
Liaise with all departments, such as Planning & Scheduling, county, water and our contract partners to ensure customer issue are resolved, and/or relevant mitigation is in place until issue is resolved.
 
We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.  
Salary: £26 412.75 - £30,521.40 (Depending on experience)
~25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
~ Annual bonus scheme
~ Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
~ Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
~ Dedicated training and development with our ‘Academy’
~ Family friendly policies
~ Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

  • Customer Service Coordinator

    5 days ago

    Derbyshire, United Kingdom Saint Gobain PAM Full time

    **The Role** Our Customer Service Coordinators are one of our most important roles in the business. A great Customer Service Coordinator will help keep our business running smoothly and be the dedicated point of contact for our customers, to manage customer orders andaftersales issues, ensuring their needs have been fully understood, and the customer is at...

  • Customer Support Lead

    1 week ago

    South Derbyshire, Derbyshire, United Kingdom Severn Trent Full time

    At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to...

  • Part Time Customer Service Advisor

    3 days ago

    Derbyshire, United Kingdom Talk Staff Full time

    Are you experienced in providing excellent customer service skills and looking for a new and exciting challenge? Our reputable client based in Derbyshire are looking to hire a Part Time Customer Service Advisor to join their growing business on a temporaryongoing basis. **To be considered for the role, you’ll require the following essentials**: -...

  • Sales Administrator

    3 weeks ago

    Derbyshire, United Kingdom Hays Full time

    Commercial Administrator (Sales Administrator) required for new permanent job opportunity in Sheffield. Location - Chesterfield | Permanent, Full-Time | Monday to Friday, 8:30am - 5:00pm £A growing and dynamic business based in Chesterfield is seeking a Sales Administrator to join their busy and expanding sales department. Your new roleAs Sales...

  • Customer Flooding Performance Specialists

    2 weeks ago

    South Derbyshire, United Kingdom Severn Trent Full time

    Customer Flooding Performance Specialists At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a...

  • Field Service Engineer

    7 days ago

    South Derbyshire, United Kingdom Orion Electrotech Full time

    Orion are proud to be partnered aninnovative business that is a market leader in the design and manufacture of energy management solutions. We are now looking for a Field Service Engineerin this role you will working as part of the service team to ensure the optimal performance of equipment in the field largely completing planned preventative maintenance.As...

  • Customer Experience Manager

    2 weeks ago

    Derbyshire, United Kingdom HAYS Full time

    Job DescriptionCustomer Experience Manager - East Midlands - up to £62k Are you passionate about delivering exceptional customer experiences? Do you thrive on building strong relationships and driving service excellence? My client is looking for a dynamic Customer Experience Manager to lead their customer engagement strategy and ensure every interaction...

  • Service Advisor

    7 days ago

    Derbyshire, United Kingdom Elizabeth Michael Associates Full time

    I am working on behalf of a client in the Derby area who are on the lookout for an experienced service advisor to join their team asap. **Responsibilities**: - Handling telephone inquiries with professionalism establishing their needs to ensure they are directed to the correct department/team member first time - Welcoming customers to the dealership making...

  • Customer Service Manager

    1 week ago

    Derby, Derbyshire, United Kingdom ECW Search Full time

    Customer Support Executive – Fleet Software Location: Hybrid – East Midlands (Office-based two days per week) ~£Company Bonus Scheme ~27 Days Holiday + Bank Holidays ~ Birthday Leave ~ Company Pension ~ Employee Assistance Programme ~ This rapidly expanding technology business provides industry-leading Fleet Management solutions to organisations...

  • Customer Service Advisor

    1 week ago

    Derby, Derbyshire, United Kingdom GXO Logistics, Inc. Full time

    Are you super customer friendly? Can you remain calm and resilient? Looking for a new opportunity with a company which will invest in your development? If yes, we might have a perfect role for you! Here at GXO Logistics we are looking for a Customer Service Advisor to join our team at our drinks site in Derby , DE21. You will be managing the full end to end...