Performance Assistant

Location Milton Keynes, GB Department Name IS Strategy (807360) G1 About Network Rail Join Network Rail - Where People and Connections Matter At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. If you're ready to make a real difference, we'd love to hear from you Brief Description The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant. About The Role (External) Vacancy type: Permanent, 35 hours per week, Hybrid working of 2/3 days in the office. We welcome applications from those seeking flexible or part time hours. Location: The Quadrant, Milton Keynes Closing date: Midnight on Wednesday 17th December 2025 Band & Salary: Band 5 We offer excellent benefits, including: Generous annual leave (28 days plus statutory days), with the option to buy/sell days. Defined benefit pension scheme. 75% subsidy on rail and underground season tickets. Up to 75% off leisure travel for you and your family (subject to terms and conditions)️ Interest-free travel loan for train and car park season tickets. Discounts at stations with your Network Rail pass. Flexible/hybrid working arrangements. ️ Volunteer leave to make a positive impact. Healthcare Scheme, GymPass discounts, Cycle to work plus more. We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments Plus more.... Main responsibilities: Assist in the monitoring and reporting on asset performance, reliability, productivity and efficiency. Key Responsibilities: Assist in measuring, reporting and benchmarking service/asset performance, reliability, productivity, and efficiency and identify areas for improvement. Identify best practice in the management of asset and service performance, reliability, productivity, and efficiency and implement improvements. Undertake analysis to determine trends and root causes. Investigate and report on performance related failures and recommend corrective action. Investigate and report on productivity and efficiency losses and recommend corrective action. Assist in the implementation of asset performance, reliability, productivity, and efficiency Improvement initiatives, including data integrity and quality. Provide front line support to stakeholders. This will involve the production of ad hoc reports and query resolution. Essential Knowledge of service and asset reliability analysis techniques Knowledge of service and asset reliability improvement techniques Good analytical skills Good interpersonal, communication and organisation skills Good experience working with and learning use of analytical tools and systems to manipulate and present data Desirable Knowledge of Network Rail Telecom process and techniques Knowledge of failure/incident investigation management and recording Good knowledge of operational railway environment How To Apply (External) We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment . For more information on D&I at Network Rail, please follow this link Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist – mark.powell4@networkrail.co.uk