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Hospitality Associate

4 months ago

London, United Kingdom The Langham Hotel London Full time €20

Job Description

Waiter
The Wigmore

The Wigmore - an upscale tavern, named The Best PubBar 2022 by The Caterer magazine, is currently recruiting for a Waiter Waitress. In this role, we are looking for a true hospitality professional, someone who takes pride in delivering excellent service to our guests.

As a Waiter, you will be working on a rotating shift basis, from Monday to Sunday, totaling 40 hours per week. The early shift begins at 7 a.m., the middle shift at 12 p.m., and the evening shift at 3 p.m. (the working shifts are 8 hours long + 30 minutes break).

In the role of Waiter, your key focus will be to:
● welcome guests in a friendly and engaging manner
● provide prompt, friendly and efficient service
● be familiar with all food & beverage items on the menu
● support the team in delivering an excellent experience for guests
● be attentive and proactive with the ability to respond quickly to needs of our guests and bar team
● be an excellent team player with exceptional communication skills
● ensure that licensing laws and health and safety matters are adhered to
● demonstrate your passion in The Wigmore and surprise and delight our guests
● be responsible for ensuring bills are dealt with accurately

Do you have? -
● excellent customer service skills
● previous experience in a similar environment
● flair, passion and a conscientious attitude
● confidence, professionalism and engaging personality
● ability to think outside of the box to surprise and delight our guests
● excellent attention to detail
● clear conversational English

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:
● 28 days of holiday inclusive of Bank Holidays
● discretionary service charge
● paid overtime
● meals on duty
● uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
● complimentary accommodation at other Langham Hotels
● discounted accommodation at The Langham, London
● discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
● a subsidized taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:000 hrs
● pension plan
● life insurance
● eye test vouchers
● cycle to work scheme
● season travelcard loan
● colleague recognition system - being recognized and rewarded for positive guest comments or when you go the extra mile
● learning and development opportunities, which also include paid and unpaid cross-departmental training opportunities
● two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriagecivil partnership status or pregnancy and.
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