Community Administration Clerk

3 weeks ago


United Kingdom Venesky Brown Full time €12

Venesky-Brown’s client, a public sector organisation in Sussex (Brighton area), is currently looking to recruit 4 x Outpatient Booking Clerks for 16 week contracts on a rate of £11.81/hour PAYE. To update demographics in the Trust administration at time of referral registration
- To book, amend and sometimes cancel appointments for customers via the telephone and to confirm these details by letter using the administration system if required.
- To work to targets and objectives, managing a workload or phone calls, booking of appointments, dealing with queries, data management and general daily duties
- For example, booking interpreters for patients whose first language is not English
- To follow the customer access policy when booking and amending patient appointments and to always book customers in order, by waiting time and by urgency
- new/follow up, face to face or telephone
- To update referral urgency and sub-specialty information on the Trust administration system following a clinical review of every referral
- To answer telephone calls from staff, always maintaining confidentiality and ensuring that a customer focussed/professional service is maintained
- To ensure the correct recording of cancellation reason and reason in the Trust administration system, ensuring that all updates are recorded in the referral comments
- To update customer demographics on the Trust customer administration system at time of booking if there has been a change
- Escalate as required so that help/assistance can be arranged.
- Customer service/administration experience
- Good standard of computer skills – full training will be given on the customer administration system
- Ability to maintain composure, efficiency and positive customer -service orientated manner during period of peak workload, with frequent interruptions, under tight deadlines, when dealing with patients on the telephone who are unwell, angry and sometimes distressed
- Remain flexible and adaptable to alterations in policies and procedures, proposing changes where appropriate
- Ability to remain calm in dealing with stressful situations, this will involve cancelling customers appointments and delivering unpleasant news


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