Quality Scrum Master

2 weeks ago

Stroud Gloucestershire, United Kingdom Ecotricity Full time

We have a vacancy for a Scrum Master to pair up with one of our delivery teams and support the optimisation of one of our platforms.
The success of our entire business relies on digital channels and a self-service first model. The energy industry is complex though, and many systems and services must be integrated to create journeys that support our customers’ needs. We’re building these journeys that also allow our contact centre agents to fully support our customers and plug the gaps where self-service isn’t possible.


Facilitate the build and continuous delivery of exceptional digital services that enhance the performance of our platforms.
Guide and coach the team on Agile/Scrum practices and ensure adherence to the Scrum framework.
Organize and facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Monitor and report on team performance, using metrics such as velocity and burndown charts.
Support the team in achieving a sustainable pace of work and maintaining a high level of quality.


UX Team
Proven experience as a Scrum Master in a digital environment.
Strong understanding of Agile methodologies, particularly Scrum.
Excellent facilitation and coaching skills.
Strong stakeholder management and the ability to facilitate decisions of all sizes.
Experience in managing technical resources and collaborating with Product Owners and Project Managers.
Expertise in sprint planning, tracking, and Agile project estimation using story points and velocity reporting.
Effective risk and issue management.


Demonstrable experience in delivering high-quality digital products and services.
Proven track record of personal development, self-management, and striving for excellence.
Experience coaching others on Agile methodologies
Strong experience in writing user stories and providing acceptance criteria.
Experience working in a digital agency.
Experience working with both front-end and back-end software development teams to deliver projects.
Experience writing user stories using Gherkin/Cucumber format.
Certified Scrum Master (CSM) or similar certification.
Healthcare plan, life assurance and generous pension contribution
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. In 2021, we started work on building two new solar parks, and now, in 2024, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

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