Head of Enrolments

3 days ago

St Albans Hertfordshire, United Kingdom Higher Ed Partners Full time

At Higher Ed Partners (HEP UK) , we partner with universities to expand access to world-class, flexible education. As we continue to grow, we are seeking an outstanding Head of Enrolments to lead our dynamic sales and enrolment function—driving performance, inspiring teams, and ensuring every prospective learner receives an exceptional, supportive and efficient experience.
We are looking for a strategic, energetic, data-led and people-focused leader who knows how to build capability, optimise performance, and deliver results through operational excellence and inspirational leadership.
This is an office based role with frequent travel between our Brighton and St Albans offices.

As Head of Enrolments , you will lead our high-performing Contact Centre enrolment teams, ensuring we deliver against targets, continuously improve our sales funnel, and provide an exceptional prospect experience from first contact to handover.
You’ll bring strong commercial acumen, a passion for coaching and development, and the ability to create a culture where high performance, support, and accountability exist side by side.
Drive accountability through clear expectations, performance management and robust KPIs.
Performance & Commercial Delivery
Own conversion performance across the entire enrolment funnel.
Use real-time data and insights to make informed decisions and implement targeted interventions.
Lead forecasting, report against KPIs, and identify risks and opportunities across partners and intakes.
Ensure a compliant, consistent and high-quality sales process across all touchpoints.
Partner with the Head of Retention to strengthen handover standards and reduce funnel drop-off.
Experience managing managers in a fast-paced, performance-driven environment.
Advanced knowledge of Salesforce, dialler systems, and performance analytics.
Excellent communication, decision-making and stakeholder management skills.
High levels of energy, resilience, commercial awareness, and a passion for developing people.
Qualification in business or management (or willingness to work towards one).
Experience within Higher Education, EdTech, or Online Programme Management.
Competitive Salary: £65,000 - £75,000 DOE
Generous Leave: 28 days annual leave + bank holidays
Wellbeing Support: Career Growth: Access to personal development and training opportunities
Perks & Discounts: HigherPerks retail discounts, store discounts & more
Financial Security: 6% employer pension contribution
On-site parking
Referral Rewards: Refer-a-friend scheme – T&Cs apply
Extra Bonus: Health & wellbeing programmes to keep you at your best

If you’re an experienced, energetic, people-centred leader with a passion for performance and a drive to deliver outstanding results, we’d love to hear from you.
Apply now and help us transform education—one learner at a time.
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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