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Consultant at leading Data Consultancy

4 months ago

Manchester, United Kingdom Gamma Recruitment team Full time

A different breed of communications provider. Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
In this role you will play a pivotal part in developing and maintaining a team of CX Consultants who will play a crucial role in supporting our existing customers and collaborating with internal Sales team to scope solutions to our customers problems.
Collaborate closely with the Customer Success team to empower existing clients, ensuring they fully leverage the capabilities of our SmartAgent product & Amazon Connect.
Maintain a deep understanding of the latest AWS and Amazon Connect updates and educate clients on best practices to optimise their customer experience.
Provide support and leadership in the management of CX Consultants, whilst actively developing and maintaining a framework to facilitate the growth of the CX Consultancy team.
Experience working with AWS or other cloud providers
Experience within the Contact Centre space
Experience building and leading a team
Private Medical Insurance
Electric Vehicle (EV) scheme
Enhanced maternity and paternity leave
Share-save scheme
This is a hybrid role; we require you to be in our Manchester office at least 2 days a week.
We do not need agency support; Unfortunately, we can't offer visa sponsorship or relocation support for this role.
We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Agencies cannot work on this role unless released by Gamma's recruitment team. #