Team Manager

Department: Claims Management Location: Preston Description Davies Group are currently looking for a Team Manager to support our Specialist claims team within our Preston office. Becoming a Team Manager means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you’ll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment. Key Responsibilities Be responsible for the daily delivery of a range of key service metrics and KPI’s depending on each client requirement ensuring delivery on time and quality Maintaining agile alignment of resource including but not restricted to management of telephony, payments, post, claims and diary tasks Proactive management of aged debt , mitigating debt and actively working to reduce reported debt Be responsible for the capacity tracking and requirements of your team Create , store and update client specific scheme procedures to ensure accurate information is retained at all times Input to operational matters in relation to external client MI Escalation point for day to day Client Issues and Queries Lead and develop team members within your area including continuous conversations and PDR process Undertaking oversight of your teams thrive and compulsory training to ensure the team remain compliant Attend client operational meetings ( expectation of 1 scheduled meeting per month) Be an active and engaging member of the divisional management community to share best practice, collaborate and create an inclusive and positive working environment Skills, Knowledge & Expertise Proven management experience at a mid-senior level Property Claims experience, ideally within a claims management capacity but will consider those from an Insurance sales, broker or Insurance customer service background Experience of external stakeholder management or working as an outsourced partner The confidence to act with autonomy to understand and resolve issues presented by operational challenges and client needs A sound understanding of both the creation and analysis of MI reports within Microsoft excel An ability to understand the needs of our clients and desire to work towards continuously improving our delivery of those including but not limited to indemnity spend, fraud capture Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Metal, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan