Application Support Engineer

1 week ago

United Kingdom Euro London Appointments Full time

Passionate about Web, Cloud and SaaS based software technologies ?

Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ?

Eager to pursue your career in a company with a proven track-record of investing in its employee’s success and in promoting a learning driven and career progression focused environment ?

Fluent in German and English and enjoy supporting customers across the German speaking region ?

If so, why not read on ?

Euro London’s client is a world leader in video-based learning in the academic and corporate sectors, with a range of cutting-edge technologies for knowledge management, video creation, management and delivery.

As a trusted innovator in their sector they partner with the majority of the world’s top universities , they also provide their technology to industries ranging from Aviation to Energy, Healthcare and Transport to Telecommunications.

To support their growth in the German-speaking DACH region our client is currently looking for a fluent German and English speaking Support Engineer with significant experience supporting customers ideally on SaaS or Cloud based platforms.

You would play an essential role in supporting their interactive video platforms, using your advanced troubleshooting skills and customer-facing expertise to resolve complex issues on the platform as well as to guide clients through platform usage and functionality. You’ll act as a point of escalation for technical issues, ensuring prompt and effective problem resolution whilst developing client relationships.

This position offers long-term opportunities for skills and career growth within a collaborative international team environment in a remote-based role.

Please see below for more information on the core responsibilities in this position :

  • Customer support and focus : Acting as a trusted liaison between the customer and the company , delivering an exceptional service and addressing customer needs promptly and effectively.
  • Communication : Conveying information effectively , adapting tone and method to different types of audiences and contexts.
  • Troubleshooting : Diagnosing and resolving complex software issues, documenting actions taken to analyse the issue and track resolution.
  • Ticket management : Prioritising support tickets based on the severity of the incident and collaborating with the engineering team to ensure timely resolution.
  • Product knowledge : Contributing to the team’s knowledgebase by updating documentation and understanding product features to optimise customer support.
  • Collaboration : Mentoring junior support engineers and analysts , fostering a culture of efficiency and teamwork.

Other duties may be assigned to help develop our client’s vision and mission and to align with the company’s values.

Required qualifications

  • Able to work effectively in a team and to adapt to a fast-paced environment.
  • Fluency in German and English is essential.
  • Excellent verbal and written communications skills.
  • Expert troubleshooting and problem-solving skills in a professional environment.
  • Experience troubleshooting online technologies and services.
  • Proven knowledge of Windows ( Desktop and Server), Mac OS, networking and web applications troubleshooting.
  • A degree in Computer Science or a related field or equivalent experience.
  • Able to be remote based in the UK.

Preferred qualifications ( but not essential)

  • Experience in software coding/testing or video production editing as a hobby and/or in professional work.
  • Demonstrated knowledge of MS SQL, IIS and diagnostic tools like Perfmon, Fiddler or Wireshark.

How does this sound to you ?

If you’d like to develop your skills and grow your career in a reputed and world-leading international organisation in their field, focused on creating innovative online video experiences for thousands of academic and corporate customers daily, why not apply today ?

  • Application Support Engineer

    2 weeks ago

    United Kingdom hackajob Full time

    hackajob is a matching platform partnering with Leidos assisting them in hiring the best talent and building the future. --- Leidos is a global leader in information technology, engineering, and science, dedicated to solving the most demanding challenges in defense, intelligence, civil, and health markets. The company focuses on delivering innovative...

  • Application Support Engineer

    1 week ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in customer-facing...

  • Application Support Engineer

    1 week ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in customer-facing...

  • SQL Application Support Engineer

    2 weeks ago

    United Kingdom hackajob Full time

    hackajob is a matching platform partnering with Leidos assisting them in hiring the best talent and building the future. --- Leidos is a global leader in information technology, engineering, and science, dedicated to solving the most demanding challenges in defense, intelligence, civil, and health markets. Everything they do is built on a commitment to do...

  • Application Support Engineer

    2 weeks ago

    United Kingdom Oliver Bernard Full time €60,000

    Application Support Engineer - £60K Our client is a growing FinTech, building innovative apps for payments, asset and investment management and trading. Based in central London, with flexible, hybrid working, they’re looking to hire an engineer to support multiple SaaS applications and production platforms. If you enjoy working with users and, have...

  • Application Support Engineer

    2 weeks ago

    United Kingdom Euro London Appointments Full time

    Passionate about Web, Cloud and SaaS based software technologies ? Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ? Eager to pursue your career in a company with a proven track-record of investing in its employee’s success and in promoting a learning driven...

  • Application Support Engineer Windows

    1 week ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in...

  • Application Support Engineer Windows

    1 week ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in...

  • IT Senior Application Support Engineer

    1 week ago

    United Kingdom Fujitsu Full time

    Location - Hybrid based in Derry Your role We are looking for a Senior Application Support Engineer to work as part of a team delivering applications support and development services to our customers either directly to users of the applications or to service delivery functions. Your role will involve Application and system support and enhancements of...

  • IT Senior Application Support Engineer

    1 week ago

    United Kingdom Fujitsu Full time

    Location - Hybrid based in Derry Your role We are looking for a Senior Application Support Engineer to work as part of a team delivering applications support and development services to our customers either directly to users of the applications or to service delivery functions. Your role will involve Application and system support and enhancements of...

  • Application Support Engineer

    1 week ago

    United Kingdom Euro London Appointments Full time

    Passionate about Web, Cloud and SaaS based software technologies ? Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ? Eager to pursue your career in a company with a proven track-record of investing in its employee’s success and in promoting a learning driven...

  • Application Support Engineer

    2 weeks ago

    United Kingdom Euro London Appointments Full time

    Passionate about Web, Cloud and SaaS based software technologies ?Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ?Eager to pursue your career in a company with a proven track-record of investing in its employee’s success and in promoting a learning driven and...

  • Application Support Engineer

    2 weeks ago

    United Kingdom Euro London Appointments Full time

    Passionate about Web, Cloud and SaaS based software technologies ?Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ?Eager to pursue your career in a company with a proven track-record of investing in its employee’s success and in promoting a learning driven and...

  • Application Support Engineer SQL

    2 weeks ago

    United Kingdom Oliver Bernard Full time €60,000

    Application Support Engineer - £60K Our client is a growing FinTech, building innovative apps for payments, asset and investment management and trading. Based in central London, with flexible, hybrid working, they’re looking to hire an engineer to support multiple SaaS applications and production platforms. If you enjoy working with users and,...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Nixor Full time

    This is a 100% remote role. A growing SaaS company producing technically complex and novel solutions is looking to hire an experienced Support Engineer to be the conduit between the development team and successful delivery. Specialising in the financial and pharmaceutical industries, they produce award winning innovative technology in the area of digital...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Nixor Full time

    This is a 100% remote role.A growing SaaS company producing technically complex and novel solutions is looking to hire an experienced Support Engineer to be the conduit between the development team and successful delivery.Specialising in the financial and pharmaceutical industries, they produce award winning innovative technology in the area of digital asset...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Nixor Full time

    This is a 100% remote role.A growing SaaS company producing technically complex and novel solutions is looking to hire an experienced Support Engineer to be the conduit between the development team and successful delivery.Specialising in the financial and pharmaceutical industries, they produce award winning innovative technology in the area of digital asset...

  • Senior Application Support Engineer

    1 week ago

    United Kingdom Fujitsu Full time

    Location - Hybrid based in Derry Your role We are looking for a Senior Application Support Engineer to work as part of a team delivering applications support and development services to our customers either directly to users of the applications or to service delivery functions. Your role will involve Application and system support and enhancements of...

  • Senior Application Support Engineer

    1 week ago

    United Kingdom Fujitsu Full time

    Location - Hybrid based in Derry Your role We are looking for a Senior Application Support Engineer to work as part of a team delivering applications support and development services to our customers either directly to users of the applications or to service delivery functions. Your role will involve Application and system support and enhancements of...

  • SQL Application Support Engineer

    1 week ago

    United Kingdom Euro London Appointments Full time

    Passionate about Web, Cloud and SaaS based software technologies ? Experience in the on-demand and knowledge management video sector or a thirst for learning new technologies in this continually evolving industry ? Eager to pursue your career in a company with a proven track-record of investing in its employee’s success and in promoting a learning...