Business Process Consultant
6 days ago
Overview:
UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.
The role
The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform. As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment.
Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.
Skills:
- Outstanding Communication skills, professional and approachable
- Experience leading requirement gathering workshops
- Proven experience in the documentation of user stories and acceptance criteria
- Confident in the translation of user stories and process designs to technical teams
- Good knowledge of ServiceNow and its capabilities
- Consultancy experience working with complex organisations
- Process design and ownership background
- Experience communicating with senior stakeholders
- Proven ITIL or other process best practice knowledge
- Excellent client facing and engagement management (trusted advisor)
- Strong analysis and problem-solving skills
- In depth understanding of Service Management best practice - ITIL
- Proven ServiceNow implementation experience including non-IT processes
- Experience designing and implementing custom applications is advantageous
Desirable certifications
- ServiceNow Certified System Admin
- ServiceNow Implementation Specialist
- ITIL (or another process best practice such as Six Sigma or COBIT)
- Agile Foundation or Practitioner is desired but not essential
Responsibilities (not limited to):
- Run discovery workshops across all aspects of the ServiceNow platform
- Be the expert in ServiceNow and its underlying process
- Be the expert in process improvement
- Be a trusted advisor to your customers on how to improve processes
- Form part of the senior project team providing process and requirement oversight and advice throughout
- Assist customers in training
- Assist and advise customers with Business Change initiatives
- Document and publish workshop output including but not limited to stories, process maps and wireframes
- Prepare and manage all customer facing deliverables regarding process
- Input into pre-sales activities to define project and service scope and deliverables
- Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
- Provide business analysis skills to solve problems, understand and document customer requirements
- Be an advocate of UP3 and our professional services
- Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives
- Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:
- ITIL best practice
- ServiceNow best practice
- Industry trends and use of ServiceNow
- Provide leadership and mentoring to less senior staff as required
- Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications
- Share best practices and knowledge with colleagues across UP3
- Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow
-
Business Development and Sales Lead
3 weeks ago
London, Greater London, United Kingdom Consultant Connect Full timeAbout the RoleWe are seeking a highly skilled Business Development and Sales Manager to join our team at Consultant Connect, a leading telemedicine provider transforming patient care in the NHS through better communications. This exciting opportunity will see you play a key role in driving business growth and developing strategic relationships with NHS...
-
Consultant - Business Processing
6 months ago
London, United Kingdom St. James's Place Full timeSt. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and...
-
Business Process Consultant
3 days ago
London, United Kingdom Vml Map Full timeWould you like to design processes for global top-tier clients? Are you business savvy and looking to take your career to the next level within data-enabled brand and innovation consulting? Then you might be just the Business Process Consultant we’re looking for!What will your day look like?As a Business Process Consultant, you will join a multi-cultural...
-
Business Process Consultant
6 days ago
London, United Kingdom Vml Map Full timeWould you like to design processes for global top-tier clients? Are you business savvy and looking to take your career to the next level within data-enabled brand and innovation consulting? Then you might be just the Business Process Consultant we’re looking for! What will your day look like? As a Business Process Consultant, you will join a...
-
Business Process Consultant
4 months ago
London, United Kingdom Wunderman Full timeAug 22, 2024 Would you like to design processes for global top-tier clients? Are you a business savvy, and looking to take your career to the next level within data-enabled brand and innovation consulting? Then you might be just the Business Process Consultant we’re looking for! What will your day look like? As a Business Process Consultant, you...
-
Business Process Consultant
2 weeks ago
London, United Kingdom UP3 - ServiceNow Elite partner Full timeJob Description Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the...
-
Business Process Consultant
3 weeks ago
London, United Kingdom UP3 - ServiceNow Elite partner Full timeOverview:UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are...
-
Business Process Consultant
2 weeks ago
London, United Kingdom UP3 - ServiceNow Elite partner Full timeOverview:UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are...
-
Business Process Consultant
3 weeks ago
London,, UK, United Kingdom UP3 - ServiceNow Elite partner Full timeOverview:UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are...
-
Business Process Consultant
6 days ago
London, United Kingdom UP3 Services Ltd Full timeLocation: Home based or London with occasional travel to customers Description Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and...
-
Business Process Consultant
3 days ago
London, United Kingdom UP3 Services Ltd Full timeLocation: Home based or London with occasional travel to customersDescriptionOverview:UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have...
-
Business Process Consultant
3 weeks ago
London Area, United Kingdom UP3 - ServiceNow Elite partner Full timeOverview:UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are...
-
Business Process Consultant
6 days ago
London Area, United Kingdom UP3 - ServiceNow Elite partner Full timeOverview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are...
-
Business Process Consultant
3 weeks ago
London Area, United Kingdom UP3 - ServiceNow Elite partner Full timeOverview:UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are...
-
Commercial Growth Manager
3 weeks ago
London, Greater London, United Kingdom Consultant Connect Full timeAbout the CompanyConsultant Connect is a pioneering telemedicine provider that is revolutionizing patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas, and 120 hospitals.Job OpportunityWe are seeking a seasoned Business Development and Sales Manager to join our...
-
NHS Healthcare Solutions Expert
3 weeks ago
London, Greater London, United Kingdom Consultant Connect Full timeAbout the JobWe are seeking a results-driven Business Development and Sales Manager to join our team at Consultant Connect. As a leading telemedicine provider, we are committed to improving patient care in the NHS through better communications. This exciting opportunity will see you play a key role in driving business growth and developing strategic...
-
Business Process Management Consultant
3 weeks ago
London, Greater London, United Kingdom SAP SE Full timeJob DescriptionBecome part of a collaborative team that helps the world run better at SAP, where we focus on building a workplace that values differences, flexibility, and purpose-driven work.Develop and deliver compelling solution demonstrations, presentations, and business cases to drive successful sales outcomes with SAP Signavio's products and...
-
Process Consultant
2 weeks ago
London,, UK, United Kingdom Empiric Full timeJob Title: Process Consultant Location: London (Onsite, 2-3 days per week) Contract Length: 6 months IR35 Status: Inside IR35 Start Date: 2nd January 2024Job Description: Our client are looking for a highly skilled Process Consultant to join on a 6-month contract, assisting in the analysis and improvement of business processes using various enterprise tools....
-
Process Consultant
3 weeks ago
London, United Kingdom Empiric Full timeJob Title: Process Consultant Location: London (Onsite, 2-3 days per week) Contract Length: 6 months IR35 Status: Inside IR35 Start Date: 2nd January 2024 Job Description: Our client are looking for a highly skilled Process Consultant to join on a 6-month contract, assisting in the analysis and improvement of business processes using various...
-
Process Consultant
3 weeks ago
London, United Kingdom Empiric Full timeJob Title: Process Consultant Location: London (Onsite, 2-3 days per week) Contract Length: 6 months IR35 Status: Inside IR35 Start Date: 2nd January 2024 Job Description: Our client are looking for a highly skilled Process Consultant to join on a 6-month contract, assisting in the analysis and improvement of business processes using various...
