Infrastructure Engineer
2 days ago
Infrastructure Engineer - £40-45K - Yorkshire - Hybrid
An exciting opportunity to join a busy Infrastructure Team working on a range of activities across a wide range of infrastructure & security disciplines, delivering BAU support to all of our IT Infrastructure.
Working as part of the Infrastructure team supporting sites all over the UK.
What the role involves
This is a fantastic opportunity to be involved in supporting our colleagues, driving change and improving processes within the IT Operations team.
- Resolving complex tickets across all hardware & software platforms (3rd line level).
- Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
- Documenting fixes - you will enjoy building a Knowledge Base to share between colleagues.
- Proactive monitoring and maintenance of infrastructure estate, using RMM platforms.
- Ensure that build baselines are tested for reliability, functionality, and security.
- Consult on hardware solutions and provide guidance on hardware standards.
- Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management.
- Provide support and mentoring to colleagues across the IT Service.
Required Skills:
- From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
- 2+ years of Technical Support experience - Ideally in an MSP environment.
- O365, Teams, Exchange online, PowerShell experience.
- Strong VMware and Hyper-V knowledge.
- Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
- Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls.
- Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF).
- Understanding of ITSM toolsets (Freshservice being desirable).
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