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Contact Centre Team Leader
4 months ago
Belmont Recruitment are recruiting for a Contact Centre Improvement Lead to work with Newham Council on a 3 to 6 month contract with the view to extend.
Corporate Contact Centre including telephony systems and channel shift
* Workforce planning and performance management
* Quality assurance and system and service development
* To act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.
To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.
To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.
Daily rate: £317.