Service Advisor/Senior Advisor

4 weeks ago


London, United Kingdom Kaplan Full time

Full-Time
Contract Type: Permanent
We are looking for a Senior College Services Advisor to join our team.
As a Senior College Services Advisor initially within the Progression team, you will lead, or support activities related to the following:

Leading and contributing to key student activities such as Welcome Week, University visits, Results day, and Graduations.
Supporting students in their enrolment to university.
Supporting students needing placement in alternative universities.
This is an excellent opportunity for a College Services Advisor, who is looking to expand their skills and build their career with an industry leader.
Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.?
Strong interest in working in education and in particular with international students.?
Experience in supporting students.
Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).
A strong commitment to Equality, Diversity and Inclusion.?
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.


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