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International Trainer
4 months ago
Job Title: International Trainer
Location: Based in UK with international travel
Contract : Permanent
Hours of Work: 37.5 (5 days in 7, shifts vary between the hours of 9am-5.30pm)
Department: Commercial
Reporting to: Head of Education
Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 35 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing.
As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”.
The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners.
As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin.
Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare.
We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects.
Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics.
Code of best practice:
Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience.
Overview of the role
This position will report to the Head of Education, and will be based in the UK with international travel. Provide complete and comprehensive training to the highest standards in all Aromatherapy Associates treatments and products to new trainers, members of the retail team, as well as spa, retail and third party accounts. Ensure training is structured as per the syllabus, however also applying flexibility and initiative where required without comprising the Company's high standards. To support the development of the spa accounts via regular supervision of professional stock treatment menu market share, therapist development/training and motivation. To develop the retail accounts via regular training, as well as Beauty Advisors training and motivation.
Key Responsibilities
To provide complete and comprehensive training to the highest standards in all Aromatherapy Associates treatments and products to all stakeholders.
Ensure training is delivered as per the syllabus, however also applying flexibility and initiative where required without comprising the Company's high standards.
Ensure training is relevant, sales focused and inspires and motivates the recipient.
To support the development of key and corporate spa accounts via regular supervision of professional stock treatment menu market share, therapist development/training and motivation.
To cover/support onboarding training of new spa business where possible
To develop the retail/spa accounts via regular training, as well as Beauty Advisors training and motivation.
To assist Head of Education in the education of e-commerce partners with training events, conferences and in-person brand immersions.
To assist the Head of Education in fulfilling the companies Education vision.
To participate B2C and B2B events to support sales and support brand awareness/ image in the UK and internationally
Maintain excellent, preferential relationships with all our partners.
Able to travel internationally and have overnight stays up to 80% of the time.
To build collaborative and successful relationships and ensure accounts receive 360 degree sales and training support to achieve target and within Commercial Agreements.
Daily Activities
Deliver classroom and online live training for all channels – Onboarding internal AA staff, ongoing training updates with internal staff (sales team, customer service team) key spa partners as well as retail, third party and distributors
Conduct Aromatherapy Workshops for all channels - key spa partners as well as retail, web, third party web and distributors
Work closely with the Spa and Retail Business Development Managers to develop the spa and retail accounts via regular supervision of professional stock, treatment menu market share, therapist development/training and motivation for key partners and distributors.
Lead by example - motivate & inspire all those you touch, demonstrate superior levels of customer service, communication standards and brand knowledge.
Grooming /Image: Always reflect the brand heritage and lifestyle at all times following brand Grooming guidelines
Collaborate and support the Head of Education and Global Director of Education to develop and update learning programmes and materials.
Create and adapt basic training kits / guides for Business Development Managers of all channels to use for specific skill building of accounts to meet business needs.
Person Specification
Proven experience in luxury spa market
Experience in team training
Beauty Therapy Qualified Level 2 & 3
Understanding of promotional activities
Good communicator with ability to deliver presentations to a high standard
Needs to be self-motivated
Able to build relationships with spa partners
Must be able to travel internationally 80% of the time
Please send CV's to hr@aromatherapyassociates.com
Due to the number of applications we receive we may not always be able to respond to each individual candidate. Therefore, if you have not heard back from us within 14 days, unfortunately, your application has not been successful. We do however wish you every success with your future endeavours and the best of luck with your job hunt.
Aromatherapy Associates is dedicated to fostering a workplace that values diversity, equity, and inclusion. We believe that a diverse workforce leads to richer discussions, innovative ideas, and better outcomes for our team and the communities we serve. We actively encourage applicants from all backgrounds to join us in our mission to create a more inclusive and equitable future.
