Ruminant Technical Specialist

2 weeks ago

Exeter Devon, United Kingdom GrowthGen Ltd Full time
Are you passionate about agriculture, technology, and helping farmers succeed?

Now's your chance to join a leading animal health company that's dedicated to making a positive difference in the world. You will be a vital part of the mission to provide world-class livestock identification and traceability devices. Their pioneering monitoring solutions deliver smart data products and services for the management and well-being of livestock.

This role will cover the South West, with a particular focus on EX and TA postcdoes.

As a Customer Success Specialist, you will ensure that valued customers get the most out of the products. From guiding them through the initial onboarding process to providing ongoing support and training, you'll be their go-to person for all things product-related.

In this field-based role, you will meet our customers directly and help them get the most out of our company products. Embrace the opportunity to be integral to new product introductions and stay active throughout the customer's journey.

Your Responsibilities:

Master Customer Onboarding & Training: You will help customers through the initial onboarding process, ensuring they make the most out of our products. Turn into a Product Expert: You will develop a deep understanding of our livestock dairy technology solutions to assist customers more effectively. Become a Farm Routine Advisor: You will evaluate farm routines and recommend changes for optimisation, leading to the full implementation of our technology. Provide Ongoing Product Support: You will readily address customers' product functionality and usage inquiries. Be a Commercial Promoter. You will identify opportunities for upselling, cross-selling, and upgrading our existing customers. What You Bring:

Ideally, at least 1-2 years in a customer-facing role, preferably in customer success, customer training, or account management. However, we would consider recent graduates. A deep understanding and passion for the agriculture and dairy livestock industry Excellent interpersonal and communication skills. An ability to work proactively, independently, and as part of a team You must be available to travel to customer sites 50% or more of the time.

TPBN1_UKTJ

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