Technology Innovation Specialist
4 weeks ago
Customer Success Manager (CSM) – HubSpot Specialist
Hake Digital
Fully remote
Type : Full-time
At Hake Digital, we live and breathe our brand values: We’re on a mission to help our clients grow their businesses using the brilliantly powerful HubSpot platform. We pride ourselves on delivering exceptional onboarding and support services that empower our clients to achieve their goals.
As a Customer Success Manager (CSM) specializing in HubSpot, you will play a critical role in our clients' success. This cross-functional position involves working directly with clients and collaborating with team members to identify HubSpot goals and objectives, translating these into tangible actions, and taking a hands-on approach to implementation and training.
Support and Training: Provide ongoing support and training to help clients maximize their use of HubSpot’s features.
Performance Monitoring: Monitor client performance metrics and deliver insightful reports and recommendations.
Opportunity Identification: Identify opportunities for upselling and cross-selling HubSpot’s services and Hake Digital’s offerings.
Ability to find HubSpot solutions to specific client objectives and work through complex marketing automation workflows or data migrations.
Ability to switch gears quickly between tasks and clients, handling diverse projects and unexpected challenges with ease.
Strong listening skills to understand client needs, translating these into clear plans, and keeping clients engaged and informed throughout project progress. Professional Growth: Opportunities for continuous learning and career advancement.
Competitive Compensation: A competitive salary and benefits package.
Flexible Working Arrangements: Options to suit your work-life balance needs.
Join Hake Digital and help us shape the future of digital marketing with HubSpot
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